Customer Success Manager, PubSec

🕒 2 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 10%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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💼 Consultoria

📣 Marketing

🤖 Inteligência Artificial

💰 Secondary Market em 2020-11

Consulting • Marketing • Artificial Intelligence

O GitLab é uma plataforma completa de DevOps, entregue como uma única aplicação, que transforma fundamentalmente a forma como os times de Desenvolvimento, Segurança e Ops colaboram e desenvolvem software. Da ideia à produção, o GitLab ajuda os times a reduzir o tempo de ciclo de semanas para minutos, diminuir os custos de desenvolvimento e o time to market, ao mesmo tempo em que aumenta a produtividade dos desenvolvedores.

Descrição

• Lead a North America-based team of Customer Success Managers focused on customer adoption, account health, customer satisfaction, and advocacy • Coach team members through feedback, development support, and career growth conversations • Partner with the Director of Customer Success Managers to define team goals, responsibilities, and priorities • Manage resource assignments, staffing levels, and hiring activity • Develop senior-level customer relationships and support trusted-advisor partnerships • Collaborate with Sales, Product Management, Engineering, Professional Services, and other internal teams • Support customers during escalations and coordinate effective responses • Improve team processes and tools and oversee initiatives tied to objectives and key results • Manage a team in North America while collaborating asynchronously with stakeholders across regions

🎯 Requisitos

• Experience leading customer-facing teams in software, technology, consulting, sales, or customer success environments • Ability to guide teams that drive software adoption and manage customer relationships across onboarding, adoption, business reviews, and renewals • Knowledge of software development lifecycle practices, related tools, and agile or DevOps ways of working • Familiarity with Kubernetes and Docker • Familiarity with SAST and DAST application security concepts • Familiarity with AWS, GCP, and Microsoft Azure • Skill in translating strategy into clear initiatives, coordinating execution, and tracking delivery across competing priorities • Capability to lead distributed teams across regions, cultures, and lines of business • Ability to work effectively with senior executives and external stakeholders • Willingness to travel occasionally for customer meetings and team events • Strength in communication, coaching, feedback, delegation, planning, and process improvement • Ability to coach with empathy and build trust • Interest in candidates with transferable experience who can connect technical concepts to business value and collaborate across functions • Must incorporate AI into daily workflows

🏖️ Benefícios

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave • Remote work arrangement

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