Customer Success Associate

🕒 2 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $60.000 - $75.000 / ano

⏰ Tempo Integral

🟡 Pleno

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 6%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Rad AI

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2018

🏥 Saúde

🏭 Manufatura

🔧 Hardware

💰 $25.000.000 Series A em 2021-11

Healthcare • Manufacturing • Hardware

A missão da Rad AI é capacitar médicos com IA — economizando tempo, reduzindo o burnout e aprimorando a qualidade do atendimento ao paciente.

Descrição

• Own a portfolio of accounts as the primary point of contact • Run technical account transitions for customers end to end • Monitor client feedback and other signals to flag account risks early to the CSM team • Coordinate technical support escalations and follow engineering tickets through resolution • Partner with CSMs on Strategic Business Review ROI data and run routine analytics reports • Maintain CRM (HubSpot) hygiene through data checks and contract consolidation • Become the team's expert in Orion, Europa, Linear, and Zendesk • Create visibility into systemic issues and recurring work, and recommend scalable process improvements • Support the development of a world-class customer success organization • Expand CSM capacity through tactical task and operations ownership • Contribute to task throughput, ticket resolution, speed, and customer NPS

🎯 Requisitos

• Bachelor's degree or above • 3+ years of experience in implementation, support, operations, or a related role • Healthcare or SaaS experience is a plus • Strong data analytics skills, with the ability to translate data into actionable insights • Hands-on experience in Microsoft Suite, Zendesk, Linear, and CRM systems such as HubSpot • Strong track record of using AI tools, such as Claude or Chat GPT, to scale productivity • Strong project management, organizational, and communication skills • Eagerness to continuously learn, adapt, and improve in a fast-paced environment • Gritty, adaptable, and curious, with a high degree of ownership • Experience in a high-growth startup environment is a nice-to-have • Experience in a healthcare environment; radiology experience is a plus • Demonstrated record of identifying expansion and cross-sell opportunities is a nice-to-have • Knowledge of the healthcare industry and AI technology is a nice-to-have • Prior professional consulting or healthcare software implementation experience is a nice-to-have

🏖️ Benefícios

• Offers equity • Comprehensive Medical, Dental, Vision & Life insurance • HSA (with employer match), FSA, & DCFSA • 401(k) • 11 Paid Company Holidays • Flexible PTO policy • Annual company-wide offsite • Periodic team offsites • Annual equipment stipend

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