Ecosystem Operations Specialist

🕒 Outubro 23

🌐 Estados Unidos, Canadá – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇦 Canadá – Remoto

💵 $86.400 - $146.400 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

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Encontrar Vagas Remotas Similares

GitLab

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2014

💼 Consultoria

📣 Marketing

🤖 Inteligência Artificial

💰 Secondary Market em 2020-11

Consulting • Marketing • Artificial Intelligence

O GitLab é uma plataforma completa de DevOps, entregue como uma única aplicação, que transforma fundamentalmente a forma como os times de Desenvolvimento, Segurança e Ops colaboram e desenvolvem software. Da ideia à produção, o GitLab ajuda os times a reduzir o tempo de ciclo de semanas para minutos, diminuir os custos de desenvolvimento e o time to market, ao mesmo tempo em que aumenta a produtividade dos desenvolvedores.

Descrição

• Execute partner-sourced and partner-influenced workflows, including intake, account and opportunity setup or linking, deal registrations, cloud co-sell referrals, validation, routing, approval follow-up, and standard issue resolution • Process partner quote requests against documented pricing and program requirements, receive purchase orders, and prepare opportunities for closure with Sales, Deal Desk, Billing, and Finance • Support marketplace and two-tier transactions involving distributors, resellers, and cloud providers • Guide partners, distributors, sellers, and Ecosystem Sales Managers through operational questions involving attribution, program compliance, and post-sales support • Route commercial, policy, contractual, pricing, payment, or systems exceptions to appropriate owners • Execute and improve partner program workflows, including onboarding, not-for-resale licensing, certifications, rebates, Professional Services Partner eligibility, Letters of Authorization, and channel price files • Monitor Salesforce and partner-management data for missing links, incorrect ownership, incomplete attribution, failed synchronization, and recurring defects • Support month-end close, recurring data controls, and ad hoc reporting • Build and present dashboards and business updates on backlog, aging, turnaround time, approvals, pipeline, attribution, data quality, compliance, and process health • Investigate recurring friction and manual work, document root causes and operational requirements, test process or system changes, and support automation and self-service improvements • Maintain process documentation and how-to guides, and deliver office hours, operational training, and communications when processes or systems change

🎯 Requisitos

• Relevant experience in partner operations, sales operations, deal desk, order management, finance operations, or a similar revenue operations environment • Direct support for sales or partner sales teams, distributors, and partners • Interest in GitLab and open source software • Experience with enterprise quote-to-cash processes and configure, price, quote tools or other commercial systems in a channel or partner context • Experience with Salesforce and partner-management systems or portals • Strong analytical skills, including advanced spreadsheets and dashboard building in Salesforce or business intelligence tools such as Tableau • Hands-on experience using generative artificial intelligence tools, including writing effective prompts and judging when outputs need human review • Strong problem-solving skills, attention to detail, prioritization, issue investigation, exception identification, escalation, process improvement, and automation experience • Clear written and verbal communication and ability to explain operational requirements to technical and non-technical audiences • Preferred experience includes Impartner or similar tools, SQL, or Snowflake

🏖️ Benefícios

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave

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