Senior Ecosystem Operations Manager

🕒 Outubro 22

🌐 Estados Unidos, Canadá – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇦 Canadá – Remoto

💵 $104.800 - $176.400 / ano

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

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GitLab

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1001 - 5000 funcionários

Fundada em 2014

💼 Consultoria

📣 Marketing

🤖 Inteligência Artificial

💰 Secondary Market em 2020-11

Consulting • Marketing • Artificial Intelligence

O GitLab é uma plataforma completa de DevOps, entregue como uma única aplicação, que transforma fundamentalmente a forma como os times de Desenvolvimento, Segurança e Ops colaboram e desenvolvem software. Da ideia à produção, o GitLab ajuda os times a reduzir o tempo de ciclo de semanas para minutos, diminuir os custos de desenvolvimento e o time to market, ao mesmo tempo em que aumenta a produtividade dos desenvolvedores.

Descrição

• Own the technology, processes, and operational infrastructure behind channel, distribution, OEM, GSI, and MSP partnerships • Design and govern end-to-end partner processes, including deal and referral registration, service attach, two-tier distribution, rules of engagement, and quote-to-cash • Partner with Deal Desk and Billing on transaction workflows and resolve registration, quoting, and billing escalations • Own operational execution of partner tiering, onboarding, certification compliance, NFR licenses, rebates, and incentives • Administer the partner technology ecosystem, including Impartner PRM, Salesforce CRM partner objects, deal registration, and partner portals • Maintain system health, data integrity, vendor roadmaps, renewals, and service-level accountability • Maintain integrations across partner platforms, Salesforce, ERP, quoting, billing, and financial systems • Lead prioritization and UAT for implementations, migrations, and platform enhancements • Own the ecosystem data model, partner attribution records, reporting, and dashboards • Lead ecosystem month-end close with Deal Desk, Compensation, Accounts Receivable, and Finance • Build and deploy AI agents to automate deal registration routing, NFR provisioning, data quality checks, and reporting • Maintain process maps, runbooks, and training materials; support tool configuration, testing, and end-user training • Own channel price files and partner quoting for product launches and SKU changes

🎯 Requisitos

• Experience in business-to-business software-as-a-service channel or partner operations, with direct ownership of ecosystem workflows and the ability to work independently in a remote environment • Hands-on experience with Impartner or an equivalent PRM platform, including deal registration and partner portal administration • Strong working knowledge of Salesforce CRM, including partner objects, opportunity management, Flow, validation rules, reports, and dashboards • Deep familiarity with resale, two-tier distribution, deal registration, rules of engagement, partner discounting, and partner quote-to-cash • Understanding of OEM, GSI, and MSP transaction structures and operational requirements • Direct experience operating partner programs, including tiering, certification compliance, rebates, and incentives, with responsibility for execution and compliance • Experience designing and documenting complex operational processes for distributed teams • Experience translating business needs into detailed system requirements and configuration • Experience leading user acceptance testing through release • Hands-on experience using AI tools and building agents to automate operational workflows • Experience resolving ambiguous operational escalations across systems, teams, and partner relationships • Experience aligning Deal Desk, IT, Finance, Compensation, Legal, and Sales around operational changes

🏖️ Benefícios

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave

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