Senior Sales Engineer

🕒 Maio 13

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Glia

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2012

🤖 Inteligência Artificial

🏦 Bancário

☁️ SaaS

💰 $45.000.000 Series D - Glia em 2022-03

Artificial Intelligence • Banking • SaaS

Glia é uma plataforma de atendimento ao cliente impulsionada por IA e uma solução de contact center ChannelLess® que ajuda bancos, cooperativas de crédito e instituições financeiras a automatizar e personalizar interações de voz e digitais. A empresa fornece assistentes virtuais, IA de voz, copilotos para agentes, analistas de IA para gerentes, roteamento preditivo, gestão de qualidade cognitiva e análises para melhorar o autoatendimento, a produtividade dos agentes, a conformidade e métricas de crescimento (empréstimos, depósitos, economia de custos). A Glia enfatiza segurança, integrações e recursos específicos para o setor bancário e cooperativas de crédito, oferecendo uma plataforma SaaS que substitui sistemas CCaaS legados.

Descrição

• Lead and resolve complex technical challenges independently, leveraging managers and teams as strategic partners rather than primary support. • Serve as a subject matter expert in API data integrations and across the Glia product suite. • Develop and implement risk mitigation strategies to proactively address potential risks and minimize their impact on sales outcomes. • Delegate tasks appropriately, integrate technical needs into project planning, and choose the most effective project management strategies. • Navigate and resolve complex client issues, fostering collaboration across departments and managing communication challenges with diverse stakeholders at banks, credit unions, and financial services organizations. • Present complex information clearly and concisely during executive-level meetings, ensuring all communications are impactful and directly support business objectives. • Maintain a deep understanding of financial services and customer service industry trends, regularly contributing insights in meetings and strategic discussions. • Develop and maintain deep, personalized customer relationships, leveraging those to advance business objectives. • Mentor peers and contribute to the team's collective knowledge by effectively utilizing our entire library of stories and case studies across the Glia product set.

🎯 Requisitos

• 5+ years of experience in a pre-sales engineering, solutions engineering, solutions architecture, or comparable customer-facing technical role. • Hands-on coding ability (not just "technical aptitude"). Comfortable building and modifying working examples in JavaScript and HTML/CSS, and explaining decisions clearly. • Proven experience working with REST APIs, webhooks, and event-driven integrations (authentication, payloads, retries, error handling, debugging). • Track record of building real technical artifacts such as serverless functions, lightweight backend services, automation scripts, or integration applets to prove out workflows and solutions in enterprise sales cycles. • Ability to translate technical concepts into business outcomes and guide technical + non-technical stakeholders through tradeoffs (security, time-to-value, maintainability, UX). • Substantial customer-facing / business-facing experience (pre-sales, professional services, implementations, solutions architecture, technical consulting, or similar). Must be comfortable leading technical conversations with senior prospect stakeholders, including executive buyers. • Strong communication skills: asks great questions, can whiteboard/teach, and can present a clear point of view with executive presence. • Experience working in/around B2B SaaS products that support sales/service/customer experience workflows (understands customer service personas and care team operational realities).

🏖️ Benefícios

• Stock options and competitive salary • Professional development support (trainings, courses, conferences, books, etc.) • Access to all the latest tools and equipment you'll need • Sports compensation, reimbursement for therapy, counseling sessions • Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :) • Diversity: 25 countries represented