CUSTOMER SUCCESS & SUPPORT SPECIALIST (B2B) - Brazil

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GLOBALTALENT

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 10+

🎯 Recrutamento

👥 RH Tech

🤖 Inteligência Artificial

Recruitment • HR Tech • Artificial Intelligence

GLOBALTALENT é um provedor líder de serviços de Recursos Humanos (RH) e gestão da força de trabalho na China, fundado em 2004. A empresa integra a arte do recrutamento à tecnologia, oferecendo soluções de talentos de alto padrão. A GLOBALTALENT ajuda empresas da Fortune 500 e negócios em rápido crescimento a identificar, recrutar e contratar os melhores profissionais, saindo na frente na disputa por talentos. Com mais de 300 parcerias com clientes e mais de 3. 000 projetos bem-sucedidos, a GLOBALTALENT é reconhecida como uma agência de recrutamento de prestígio em toda a Ásia. Conhecida por sua expertise, a GLOBALTALENT desenvolveu um sistema líder no setor de gestão do conhecimento e rastreamento de talentos, que combina competências profissionais com tecnologia de AI para agilizar a busca por talentos. A expertise da empresa abrange diversos setores, incluindo ciências da vida, farmacêutico, tecnologia, finanças e bens de consumo.

Descrição

• Manage high-volume customer inquiries through email, live chat, and ticket management platforms. • Respond to customer requests professionally, accurately, and within established SLA targets. • Maintain complete and detailed documentation for every ticket and customer interaction. • Prioritize cases based on urgency, business impact, and operational requirements. • Own customer cases from initial contact through final resolution. • Keep clients proactively informed throughout the resolution process. • Manage multiple customer conversations while maintaining service quality and accuracy. • Support onboarding and account setup for new business clients. • Coordinate appropriate resolutions with Logistics, Fulfillment, and Operations teams. • Build trusted relationships with business clients by understanding their operational needs. • Identify recurring customer issues, ticket trends, and operational gaps. • Recommend improvements to workflows, internal documentation, and customer communications.

🎯 Requisitos

• 3+ years of experience in Customer Support, Client Support, Customer Success, Customer Experience, Account Support, or a similar customer-facing role. • Experience supporting high-volume customer interactions via email, live chat, and ticket management platforms. • Experience using CRM platforms such as HubSpot, Salesforce, Zoho, Microsoft Dynamics, Pipedrive, or similar. • Experience using ticket management or customer support platforms such as Zendesk, Intercom, Freshdesk, Gorgias, ServiceNow, Jira Service Management, or similar. • Strong written and verbal English communication skills. • Live chat support experience. • Strong attention to detail and accuracy. • Excellent organization and time-management skills. • Ability to manage multiple customer requests in a fast-paced environment. • Strong problem-solving and critical-thinking abilities. • Strong sense of ownership and accountability. • Ability to work independently in a fully remote environment. • Comfortable supporting customers through email, chat, phone, and other digital channels. • Proficiency with Google Workspace, Slack, Microsoft Office, and business communication tools.

🏖️ Benefícios

• Health insurance • Flexible work arrangements