Customer Success Manager

🕒 Agosto 4

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HighLevel

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2018

💼 Consultoria

📦 Logística

☁️ SaaS

💰 Series A em 2021-11

Consulting • Logistics • SaaS

HighLevel é uma plataforma all-in-one de marketing e vendas criada para ajudar empresas a crescer e ter sucesso. A solução consolida diversas ferramentas de marketing em um único lugar, oferecendo recursos como captura de leads por meio de landing pages, pesquisas, formulários e calendários, além de ferramentas de nutrição de leads via mensagens automatizadas em múltiplos canais, incluindo telefone, SMS, e-mail e redes sociais. A HighLevel oferece soluções personalizáveis, como agendamento online de compromissos, campanhas de follow-up multicanal e gestão de pipeline. Além disso, as empresas podem criar sites, funis e landing pages com o construtor de páginas intuitivo. A HighLevel permite integração com sistemas existentes via API e oferece uma plataforma de membros para construção de comunidade e gestão de cursos. Voltada para profissionais de marketing, a plataforma disponibiliza opções de white label para que as empresas possam aplicar sua própria marca ao software. Com uma abordagem de desenvolvimento orientada pela comunidade e suporte premiado, a HighLevel tem como foco capacitar as empresas a otimizar suas operações e aumentar a eficiência de marketing.

Descrição

• Conduct regular check-ins, quarterly business reviews, and account audits for high-value customers to assess needs, drive satisfaction, and ensure retention • Build and manage relationships with high-ticket customers by setting clear expectations, addressing challenges, and delivering tailored solutions • Lead and execute on-time client implementations while ensuring seamless onboarding and integration • Communicate best practices, strategies, and product insights to clients and internal teams to optimize customer success • Act as a liaison for customer feedback, translating business needs and product requirements into actionable solutions • Collaborate with internal teams to align processes and meet customer expectations • Configure, test, and validate customer accounts • Share knowledge and updates on customer engagements within the Customer Success team • Adapt to product updates, feature releases, and changes, providing strategic communication to stakeholders • Identify missed opportunities, drive product adoption, and maximize customer value through proactive training and support • Consult clients on feature roadmaps and product enhancements • Identify opportunities to improve processes, enhance revenue, and boost product efficiency • Develop workable technical solutions aligned with customer goals • Resolve issues and risks through cross-functional collaboration • Maintain product expertise and educate customers on features and functionality • Complete short-turnaround projects under tight deadlines • Continuously improve customer relationship management processes • Perform other duties as assigned

🎯 Requisitos

• Bachelor’s Degree or equivalent SaaS experience is strongly preferred • At least 5 years of experience in a customer-facing and/or implementation role, preferably within a SaaS organization • Prior experience using HighLevel or similar vertical solutions preferred • Proficiency in MS Office, Google Suite, Zoom, and Slack strongly preferred • Excellent time management and organizational abilities • Exceptional verbal and written interpersonal communication skills • Self-motivated and proactive in maintaining regular communication with customers, management, and peers • Strong critical thinking, effective communication, and creative problem-solving skills • Ability to manage sensitive customer issues with professionalism, tact, and diplomacy • Self-starter with a positive attitude, strong ownership, and commitment to personal and professional growth • Ability to multitask and navigate ambiguity in a fast-paced, collaborative workplace • Highly organized, able to balance multiple responsibilities, meet deadlines, and maintain attention to detail