Digital Member Experience Manager

🕒 Outubro 8

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $64.400 - $70.800 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

👻 Score fantasma 2%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 34 dias.
• As vagas desta empresa costumam ser preenchidas em 29 dias.

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The Recording Academy

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1957

📱 Mídia

🤝 Sem Fins Lucrativos

🌍 Impacto Social

Media • Non-profit • Social Impact

A Recording Academy é uma organização conhecida por seu papel na indústria da música como a apresentadora do Grammy Awards anual, reconhecido como uma das mais altas honras na música. A academia está envolvida em vários aspectos da indústria musical, incluindo advocacia pelos direitos dos artistas, esforços de diversidade e inclusão, e educação sobre a história e a importância da música. Ela apoia criadores musicais por meio de iniciativas como o MusiCares, uma instituição de caridade que oferece serviços críticos de saúde e bem-estar. A academia também supervisiona o Grammy Museum, dedicado a explorar a história e o impacto da música.

Descrição

• Execute and support membership engagement initiatives across national and chapter-specific programming, awards, advocacy, education, partnerships, and marketing campaigns • Develop copy for member-facing campaigns across email, web, app, and event platforms • Partner with Chapter teams and internal stakeholders to gather inputs and shape messaging • Manage public-facing membership pages and member-related content in the GRAMMY app and member portal • Manage use of event and digital platforms, reviewing chapter event builds for brand and messaging alignment • Ensure chapter events are integrated and surfaced on the Member Portal • Develop reusable event templates and establish turnaround-time expectations for chapter event requests • Coordinate execution across email, web, app, and event platforms as a quality-control checkpoint • Support rollout and management of member community platforms such as Slack, including beta moderation • Support post-event evaluation, reporting, stakeholder summaries, data analysis, and post-event communications • Maintain advanced knowledge of the GRAMMY Awards calendar, criteria, and processes • Develop scalable systems for member communications • Ensure execution aligns with Member Experience standards, direction, and priorities

🎯 Requisitos

• 4+ years of digital marketing, event production/management, and customer service experience • Experience or connections in music business, music production, or music education preferred • Knowledge of event and marketing platforms such as Blackthorn, Swoogo, or similar tools • Familiarity with Salesforce Marketing Cloud or comparable CRM platforms • Strong copywriting and content development skills • Understanding of brand voice, messaging consistency, and content standards • Experience managing website content using CMS platforms such as WordPress • Experience executing campaigns across email, web, app, and event platforms • Familiarity with community platforms such as Slack or Discord, including basic moderation and community engagement best practices preferred • Ability to learn new digital systems quickly • Cross-functional experience with marketing, creative, digital, and program teams • Basic understanding of campaign performance metrics • Proficiency in Zoom, Canva, Adobe, and Microsoft applications including Outlook, Word, Excel, and PowerPoint • Excellent interpersonal and communication skills • Proactive, highly organized, and detail-oriented • Ability to work under tight deadlines with strong organizational and decision-making skills • Bachelor's Degree preferred

🏖️ Benefícios

• Medical coverage • Dental coverage • Vision coverage • 401k match • Generous paid time off • Comprehensive benefits package for positions working 20+ hours per week • Reasonable accommodations for qualified individuals with known disabilities

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