Customer Success Manager, German Speaking

🕒 Julho 27

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GRASWALD AI

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2021

👗 Moda

🤖 Inteligência Artificial

☁️ SaaS

💰 $3.300.000 Seed Round - Graswald AI em 2024-03

Fashion • Artificial Intelligence • SaaS

A GRASWALD AI é um estúdio de produção e plataforma alimentada por inteligência artificial, desenvolvida especificamente para marcas de moda. Ela gera imagens e vídeos de moda em escala e com qualidade de estúdio—fotos PDP com modelo, packshots/flatlays, lookbooks, campanhas e avatares fotorrealistas—enquanto mantém a consistência da marca, integra-se com sistemas PIM/DAM e permite fluxos de trabalho empresariais para revisão, colaboração e exportação. A plataforma enfatiza a fidelidade do produto (texturas, logotipos, tecidos), iluminação/poses/predefinições de estúdio personalizáveis e saídas de alta resolução para substituir ou complementar ensaios fotográficos tradicionais, prometendo economia de custo e tempo para grandes varejistas e marcas de moda.

Descrição

• Own the post-sales relationship for a portfolio of 15 - 20 large fashion brands and retailers, serving as their primary point of contact • Lead structured onboarding to get new clients live quickly and drive early adoption • Conduct regular check-ins and business reviews to track client health, celebrate wins, and surface new opportunities • Proactively monitor account signals to identify churn risks early and take action before issues escalate • Spot and develop upsell and expansion opportunities, partnering with the sales team to grow account value • Collect and synthesize customer feedback, acting as the client's voice internally to inform product direction • Contribute to scalable CS processes, playbooks, and resources as we grow • Support in creative processes using AI tools and the Adobe Suite

🎯 Requisitos

• 1-4 years of experience in Customer Success, Account Management, or a client-facing role - ideally at a B2B SaaS company or Creative Agency • A natural communicator who is warm, professional, and confident managing senior stakeholders at large brands • Experience using Adobe Photoshop • Commercially minded - you understand the link between customer health and revenue, and you're comfortable identifying upsell opportunities • Highly organized with the ability to manage multiple accounts and competing priorities without dropping the ball • A problem-solver who takes ownership and doesn't wait to be told what to do • Fluency in German is highly valued, fluency in English is a requirement • Experience in or genuine enthusiasm for fashion, retail, or creative industries

🏖️ Benefícios

• Competitive compensation • Meaningful ownership and influence • Remote-first culture