Sales Support Associate II

🕒 Junho 10

🌲 North Carolina, South Carolina, +1 estados a mais – Remoto

🌲 North Carolina – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote

💵 $37.240 - $55.855 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🤑 Vendas

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Guardian Life

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 1860

💸 Finanças

🧘 Bem-estar

💰 Non Equity Assistance em 2016-08

Finance • Insurance • Wellness

A Guardian Life é uma fornecedora abrangente de seguros, oferecendo uma ampla gama de produtos e serviços de seguro. Fundada há 160 anos, a empresa cresceu para atender mais de 12 milhões de pessoas diariamente. A Guardian Life se especializa em diversos planos de seguro, incluindo seguro de vida, invalidez, dental, visão, acidentes, doenças críticas e seguro de indenização hospitalar. A empresa também fornece soluções de força de trabalho, como benefícios em grupo, gerenciamento de ausência, licença remunerada e tecnologia de benefícios. Além disso, a Guardian Life oferece serviços de investimento, anuidades e planos de aposentadoria, apoiados por profissionais financeiros. A empresa está comprometida com responsabilidade social, equidade e inclusão, em parceria com organizações para promover o bem-estar e a saúde financeira. Com uma forte rede e profunda experiência na indústria, a Guardian Life continua sendo um parceiro confiável na proteção de indivíduos e famílias, enquanto os prepara para o futuro.

Descrição

• Actively listen to internal and external stakeholders to understand needs and provide appropriate solutions and support. • Apply analytical acumen to identify trends, interpret data, and propose solutions for sales process optimization. • Contribute to and implement business process improvements to enhance efficiency and effectiveness within sales operations. • Provide coaching and guidance to new team members or less experienced associates on sales support procedures and best practices. • Engage in collaborative negotiations with various departments to resolve issues and achieve mutually beneficial outcomes. • Utilize CRM applications proficiently for data entry, tracking, reporting, and managing customer interactions. • Support customer service management initiatives by addressing inquiries, resolving issues, and escalating complex cases as needed. • Perform data analysis to support sales reporting, identify opportunities, and inform strategic decisions. • Execute accurate and timely data entry for sales-related information, ensuring data integrity. • Demonstrate empathy in all interactions, understanding and addressing the concerns of sales professionals and clients. • Assist in feedback management processes, collecting, summarizing, and disseminating feedback to relevant teams. • Maintain individual resilience and adaptability in a fast-paced and dynamic sales environment. • Lead and execute problem resolution efforts for sales-related challenges, ensuring satisfactory outcomes. • Support sales operations management by assisting with pipeline management, forecasting, and performance tracking. • Leverage stakeholder influence to build consensus and drive initiatives that benefit the sales organization.

🎯 Requisitos

• Proven experience in a sales support or administrative role, preferably within the insurance or financial services industry. • Strong analytical skills with the ability to interpret complex data and make informed recommendations. • Proficiency in CRM applications (e.g., Salesforce, Microsoft Dynamics). • Demonstrated ability to contribute to and implement process improvements. • Excellent communication and interpersonal skills, with an emphasis on active listening and collaborative negotiation. • Experience with data entry and a keen eye for detail and accuracy. • Ability to provide coaching and mentorship to peers. • Strong problem-resolution skills and a proactive approach to addressing challenges. • High level of individual resilience and adaptability to change. • Customer service-oriented mindset with a strong sense of empathy. • Experience in sales operations management support is a plus. • Ability to influence stakeholders and work effectively in a team environment.

🏖️ Benefícios

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities • Bonuses