Account Representative – Absence

🕒 Maio 23

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ComPsych

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1984

⚕️ Seguro de Saúde

🧘 Bem-estar

🤝 B2B

Healthcare Insurance • Wellness • B2B

ComPsych é um fornecedor líder de programas de assistência ao empregado (EAP), oferecendo serviços de saúde mental e bem-estar aos funcionários e suas famílias. A empresa se concentra em melhorar a produtividade no local de trabalho, fornecendo serviços de apoio que ajudam os funcionários a gerenciar desafios pessoais e relacionados ao trabalho. As soluções da ComPsych incluem aconselhamento, intervenção em crises e diversos programas de bem-estar projetados para aprimorar a satisfação e o desempenho geral dos funcionários.

Descrição

• Serve as expert for ComPsych services with customers and exhibit a thorough understanding of absence management, departmental procedures and tools. • Use independent judgement and discretion when handling matters related to assigned accounts. • Maintain and develop relationships with assigned customers, ensuring the company’s goals are met and clients’ needs are addressed with assigned book of business. • Investigate, review, and resolve client concerns and communicate resolution or partner on next steps to ensure customers satisfaction. • Serve as trusted advisor to client during implementation and post-implementation. • Retain, grow, and expand book of business by identifying opportunities to expand services with additional products. • Support other Account Managers with servicing large/complex accounts through verbal and electronic correspondence. • Create and build strong working relationships with ComPsych’s business leaders to provide the best service to our customers. • Maintain a professional demeanor in order to represent ComPsych’s values and standards on a daily basis. • Work independently as well as foster a positive team environment to best serve our customers.

🎯 Requisitos

• Bachelor's Degree preferred • 1+ years of experience creating and maintaining successful customer relationships required • Account Management experience a plus • Exposure to benefits administration or HR compliance a plus • Proficiency in Microsoft Office Suite • In-depth knowledge of FMLA compliance a plus • Ability to travel up to 25% of the time • Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required • Ability to be present on camera during work-related trainings, meetings, and/or events • Must be able to sit or stand at a desk for prolonged periods while working on a computer.

🏖️ Benefícios

• Full benefits package for full-time employees • Statutory paid leave and public holidays • Employer-sponsored health and social insurance contributions (where applicable) • Employee wellbeing programs • Access to Employee Assistance Programs (EAP)