Director – Sales & Service Technology

🕒 Junho 9

🇺🇸 Estados Unidos – Remoto (EUA)

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GuidePoint Security

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🔒 Cibersegurança

Cybersecurity

A GuidePoint Security é uma empresa de cibersegurança que oferece serviços de consultoria, engenharia e serviços gerenciados para ajudar as organizações a protegerem seus ativos digitais. A empresa é especializada em segurança de aplicações, segurança em nuvem, proteção de dados, segurança de e-mails, inteligência contra ameaças e gerenciamento de identidade e acesso. Com soluções adaptadas para várias plataformas, incluindo AWS, Microsoft, Google Cloud e ambientes OT, a GuidePoint Security visa aprimorar a resiliência cibernética para clientes empresariais e governamentais. Eles focam em integrar tecnologias avançadas de segurança e fornecer expertise em avaliação de riscos, conformidade e educação em conscientização sobre segurança, ajudando os clientes a enfrentar desafios complexos de cibersegurança e melhorar sua postura de segurança.

Descrição

• The Director - Sales & Service Technology at GuidePoint Security is the accountable technology leader for the Salesforce-centered and adjacent platforms, integrations, and business processes supporting sales, service delivery, professional services, finance handoffs, and business operations. This is an ownership role, not a coordination-only role, ensuring Sales & Service technology initiatives create measurable business value, align to Business Analyst-led requirements and architect-approved designs, and are delivered through disciplined engineering, release quality, adoption, support, and continuous improvement. The Director must bring strong technical aptitude, business process fluency, and ownership-minded leadership to challenge designs, evaluate tradeoffs, guide delivery teams, and drive platform health across Salesforce, Certinia PSA, Quote-to-Cash capabilities, ZoomInfo, Outreach, integrations, Data Cloud, Agentforce, and AI-enabled capabilities. This leader drives change, innovation, and process maturity by facilitating executive, business, architectural, technical, vendor, and delivery conversations across the ownership cycle from strategy through operational support.

🎯 Requisitos

• Proven leadership experience in enterprise Sales & Service technology, business systems, CRM, revenue operations, PSA, sales engagement, data enrichment, or Salesforce platform environments. • Strong understanding of end-to-end business processes such as quote-to-cash, sales operations, service delivery, revenue operations, finance handoffs, reporting, and operational business processes. • Deep technical fluency across Salesforce and adjacent systems, including Sales Cloud, Service Cloud, Revenue Cloud/CPQ, Certinia PSA, Data Cloud, Flow, Apex, Lightning Web Components, APIs, middleware, integrations, metadata, environments, security model, data model, and platform limits. • Experience governing adjacent Sales & Service platforms such as ZoomInfo, Outreach, sales engagement tools, data enrichment tools, PSA systems, and connected SaaS applications. • Experience evaluating Salesforce architecture, solution designs, technical tradeoffs, integration patterns, data flows, and delivery risks with architects, developers, administrators, and implementation partners. • Experience with Salesforce SDLC, DevOps, release management, sandbox strategy, version control, CI/CD, deployment governance, and partnership with QA teams on test strategy and coverage readiness. • Familiarity with Agentforce, Einstein, Data Cloud, AI-enabled automation, Salesforce AI governance, responsible AI practices, data grounding, access controls, observability, and adoption considerations. • Experience leading technology teams, vendors, managed service providers, budgets, capacity planning, resource utilization, sprint maintenance, backlog prioritization, and complex technology portfolios. • Exceptional executive communication and facilitation skills with ability to translate between business process, architecture, technical delivery, operational support, and financial impact audiences. • Independent, analytical leadership style with demonstrated ability to drive change, innovation, continuous improvement, and practical decision-making through ambiguity and competing priorities.

🏖️ Benefícios

• Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans). • Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans. • 12 corporate holidays and a Flexible Time Off (FTO) program. • Healthy mobile phone and home internet allowance. • Eligibility for retirement plan after 2 months at open enrollment. • Pet Benefit Option.