Customer Success Manager

🕒 Julho 1

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $108.000 - $191.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🏆 Sucesso do Cliente

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Guidewire Software

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2001

🛡️ Seguros

💰 $750.000 Series C em 2008-03

Software • Insurance • Cloud Computing

A Guidewire Software é uma fornecedora líder de soluções de software para o setor de seguros de Property & Casualty (P&C, seguros de danos). A empresa oferece uma plataforma abrangente que inclui aplicações core como PolicyCenter, ClaimCenter e BillingCenter, além de analytics avançados e uma robusta plataforma em nuvem. A Guidewire tem foco em promover transformações digitais, aprimorar a eficiência operacional e elevar o atendimento ao cliente para seguradoras no mundo todo. Por meio de colaborações e parcerias, a Guidewire dá suporte a uma ampla gama de produtos e serviços de seguros, incluindo usage-based insurance (por uso) e embedded insurance (seguros integrados). Com seu compromisso com a inovação e o sucesso do cliente, a Guidewire continua a capacitar as seguradoras a atender às demandas em evolução do setor.

Descrição

• Develop strategic account plans that expand the relationship and promote growth • Drive cross-functional collaboration to accelerate adoption and value of current and future solutions • Identify and pursue expansion opportunities aligned to customer goals • Create trusted partnerships that result in engaged, customer advocates • Lead executive level engagements focused on value creation • Define and execute a renewal strategy that promotes growth and mitigates risk • Promote operational excellence in portfolio, account and team management • Develop depth and breadth of relationship within portfolio of customers, from C-level to IT and business users • Understand customer priorities and identify common themes to report out and action • Recognize incremental sales opportunities across Guidewire solutions and partner with sales to ensure the customer objectives and value proposition are at the forefront • Develop strong partnerships by providing positive customer experiences that drive mutual success and creates customer advocates • Engage with customers to develop deep understanding of customer’s product experience and strategic business needs • Know the customer “inside and out” and foster positive relationships with key customer stakeholders at senior and C-Suite level • Serve as the voice of the customer and customer advocate to facilitate feedback and influence on Guidewire products and services • Provide early insight and adoption recommendations for new products and product features • Coach and mentor other CMSs in developing the Customer Success Craft and engagement in both Guidewire and Customer Community. • Encourage adoption of Guidewire solutions to help customers achieve their business goals and maximize the value of their investments • Take the lead in driving to a successful conclusion any customer issues or situations, involving other departments and individuals as necessary • Create and manage customer success plans and account plans to manage external and internal relationships and strategies • Facilitate executive discussions including business reviews, roadmap reviews, and strategic alignment • Develop a deep and cross-functional understanding of the key business challenges and opportunities of your customers and portfolio • Introduce new features and best practices to customers according to their business needs • Ensure visibility of program and customer health both internally and with customer teams • Manage commercial aspects of account relationships post initial sale, including defining a renewal strategy that promotes growth and mitigates risks • Execute and manage contract negotiations and renewals • Leverage Executive leadership and communication experience, with ability to define a vision, build a persuasive business case, establish personal credibility, resolve conflict and engender honest feedback and appraisal.

🎯 Requisitos

• 8+ years relevant experience (e.g., customer success, account management, sales, technology consulting or related position) • Knowledge of the P&C insurance space, industry trends and challenges, and the fundamental economics of an insurance company • Passion for solving problems, thinking creatively, and delivering results • Ability to build and manage C-suite relationships at customers • Capable of quickly building trust and establishing deep relationships • Ability to effectively connect and communicate with both business & IT stakeholders • Executive leadership and communication experience, showing the ability to define a vision, build a persuasive business case, establish personal credibility, resolve conflicting views and engender honest feedback and appraisal • Demonstrated ability to work on multiple initiatives or accounts simultaneously under pressure • Demonstrated account planning and management skills, including estimations, budgets, forecasting and coordination of multiple work streams • Ability to travel as needed to client locations, industry events and company initiatives • Demonstrated ability to embrace AI and apply it to your current role as well as data-driven insights to drive innovation, productivity, and continuous improvement.

🏖️ Benefícios

• Health insurance • Dental insurance • Vision insurance • Paid time off • Company sponsored retirement plan • Annual company bonus plan • Commissions • Long term incentive awards