Carrier Success Manager

🕒 Junho 30

🏄 California – Remoto

🏄 California – Remote

💵 $33 - $53 / hora

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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DAT Freight & Analytics

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1978

📦 Logística

🚗 Transporte

Logistics • Transport • Analytics

DAT Freight & Analytics é um fornecedor líder de serviços de mercado de frete rodoviário e de análise de dados na América do Norte. A empresa opera a maior rede de transações de frete, oferecendo soluções para transportadoras, corretores e embarcadores para combinar cargas com caminhões de forma eficiente a tarifas ótimas. Com serviços como faturamento de frete, quadros de cargas, análises de tarifas e cartões de combustível, a DAT apoia a indústria de logística e transporte ao fornecer insights críticos de mercado e ferramentas operacionais. Fundada em 1978 e sediada em Beaverton, Oregon, a DAT é uma unidade de negócios da Roper Technologies.

Descrição

• Own churn quota and proactively manage at-risk accounts using Einstein reports and territory data. • Ensure all new fleets of 10+ trucks are fully onboarded; manage completion rates and build onboarding packages. • Develop reactivation strategies for non-pays and churned accounts, segmented by rep, territory, and product. • Track and report on self-service reactivation rates; build profiles of successful reactivations to inform strategy. • Maintain a 30-day-plus reactivation program with defined conversion targets and outreach cadences. • Use C-Sat scores, surveys, and other tools to understand churn drivers and close feedback loops. • Achieve budgeted growth targets for ancillary services including DAT IQ, Outgo, TMS integrations, Trucker Tools Tracking, and CMS. • Develop and document best practices for obtaining product upgrades; share and train across the team. • Drive penetration of new services and partnership offers within the existing carrier base. • Maintain a working understanding of each territory: economic factors, competition, penetration rates, churn rates and reasons, equipment types, and customer mix. • Ensure top 100 fleet accounts per territory are fully profiled, covering: number of employees, decision makers, TMS in use, competitive presence, growth potential, risks, revenue, and load types. • Use territory data to build growth strategies and identify expansion opportunities. • Own the method and cadence for collecting and reporting customer feedback to Product Management and Product Marketing. • Represent the customer perspective in UAT cycles and PM discussions. • Analyze and synthesize feedback into actionable reporting with sufficient detail for product decisions. • Hire, develop, and retain Carrier Success Representatives; manage PIPs and attendance as needed. • Conduct 1:1s twice per month with each direct report. • Lead team meetings twice per month and territory-focused meetings once per month. • Ensure reps understand and can execute basic Salesforce reporting; advanced reporting continues through Sales Analysts. • Ensure processes, training, and job focus align with Sales, Product, and Support teams. • Participate in OKR cycles, Quarterly Business Reviews, and weekly supervisor meetings.

🎯 Requisitos

• Highly effective account manager who will build and maintain relationships with customers in a B2B environment. • Deep understanding of the freight and logistics industry. • Strategic thinker with demonstrated experience developing profitable relationships with customers. • Detail oriented and adaptable multi-tasker who can manage multiple projects in a fast-paced environment.

🏖️ Benefícios

• Medical, Dental, Vision, Life, and AD&D insurance • Parental Leave • Up to 15 days of paid time off starting in year one • An additional 10 holidays of paid time off per calendar year • 401k matching (immediately vested) • Employee Stock Purchase Plan • Short- and Long-term disability sick leave • Flexible Spending Accounts • Health Savings Accounts • Employee Assistance Program • Additional programs - Employee Referral, Internal Recognition, and Wellness • Free TriMet transit pass (Beaverton Office) • Competitive salary and benefits package • Work on impactful projects in a cutting-edge environment • Collaborative and supportive team culture • Opportunity to make a real difference in the trucking industry • Employee Resource Groups