Customer Service Representative

Vaga não está no LinkedIn

🕒 Julho 1

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $17 / hora

⏰ Tempo Integral

🟢 Júnior

💝 Suporte ao Cliente

🚫👨‍🎓 Sem graduação necessária

👻 Score fantasma 33%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Gulfstream Park

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1939

🎲 Jogos de Azar

⚽ Esportes

🏨 Hospitalidade

Gambling • Sports • Hospitality

O Gulfstream Park é uma pista de corridas de cavalos puro-sangue e complexo de entretenimento em Hallandale, Flórida. Ele opera corridas ao vivo (incluindo eventos importantes como a Pegasus World Cup e o G1 Florida Derby), jogos de cassino no local abertos durante todo o ano, serviços de apostas (incluindo a plataforma 1/ST Bet), opções de jantar, compras e eventos/hospitalidade com parcerias em hotéis e suítes para eventos privados e corporativos.

Descrição

• Answer telephone call inquiries and promote the organization’s products and services in English and Spanish • Research and resolve customer concerns and complaints to ensure retention and satisfaction • Answer a large variety of customer calls with timeliness and accuracy • Identify and assess customer needs to provide accurate solutions • Escalate issues to supervisors as required and appropriate • Provide accurate, valid, and complete information using the right tools • Meet personal and team accuracy, call targets, and call-handling quotas • Follow communication guidelines and policies • Utilize internal documentation and leadership team members for solutions • Act as a customer advocate • Recommend process and product improvements and provide feedback • Participate in team meetings, coaching sessions, one-on-ones, and other meetings • Perform other duties as assigned

🎯 Requisitos

• High School diploma or equivalent education • Minimum of one (1) year of customer service experience • Experience in Microsoft Office Suite preferred • Ability to ensure compliance with company policies and applicable federal and state regulations • Ability to maintain confidential information and knowledge of confidential matters • Maintains professional integrity at all times • Ability to work on a team and as an individual contributor • Individual must be open to learn about and understand ‘niche’ industry • Effective, consistent and impeccable communication (verbal and written), interpersonal, organizational, presentation, project management, teamwork, and time management skills • Ability to change course easily – knows when to be patient and when to push while working in the “gray” • Self-starter, self-motivator, detail-oriented, highly organized • Must be personable and approachable, demonstrate professionalism and active listening skills at all times • Must be able to work effectively and efficiently in a fast-paced environment including stressful situations • Expert prioritization skills • Motivated to excel, competitive in nature and does not confuse “efforts” with “results” • Demonstrates and maintains flexibility and adapts to changes within industry and company • Ability to work hours that vary, including holidays and weekends based on business needs • Spanish language skills preferred • Preferred: Knowledgeable in technology • Preferred: Knowledgeable in horse-racing

🏖️ Benefícios

• 30 Day Waiting Period • Competitive bonus opportunity • Benefits