Account Manager I – Black Credit Card

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🕒 Ontem

🎰 Nevada – Remoto

🎰 Nevada – Remote

💵 $17 / hora

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💰 Gerente de Contas

🚫👨‍🎓 Sem graduação necessária

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Hankey Group

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Com sede em Los Angeles, Califórnia, o Hankey Group é composto por oito empresas operacionais especializadas principalmente nas indústrias automobilística, financeira, de tecnologia, imobiliária e de seguros. Desde 1972, a família Hankey adquiriu 100% de participação na concessionária Midway Ford e, guiado pela visão focada e liderança incomparável de seu principal, Sr. Don Hankey, o grupo passou por uma transformação notável nos últimos 50 anos. Nossa forte liderança foi combinada com uma execução inigualável. Com mais de 5.000 funcionários, e aproximadamente 2.000 residindo no sul da Califórnia, o Hankey Group evoluiu promovendo o desenvolvimento pessoal, crescimento dos funcionários e retenção dentro da organização.

Descrição

• The 60-Day Collector plays a key role in helping Westlake Financial reduce delinquencies and protect our portfolio • You’ll work with customers whose accounts are 31–60 days past due, using communication, problem-solving, and persistence to find workable solutions and prevent loan losses • Negotiate with customers to develop payment plans that fit their individual situations • Meet and exceed daily and monthly goals while maintaining quality and compliance standards • Make outbound calls that lead to successful payments or timely arrangements to resolve delinquencies • Collaborate with teammates and contribute to the department’s overall success • Manage a high volume of calls efficiently and professionally in a fast-paced environment • Use skip-tracing tools to locate customers or collateral when needed • Reduce delinquency within your assigned queue and contribute to department-wide goals • Follow company policies and quality standards to ensure accuracy, compliance, and excellent customer experiences

🎯 Requisitos

• Type at least 35 WPM with strong computer and data-entry skills • Some experience in credit card collections or a related financial services role • Excellent communication and negotiation abilities with professional phone etiquette • Flexible schedule – willing to work overtime and weekends when needed • Able to multitask and stay organized in a fast-paced environment • Understanding of collection laws, including the Fair Debt Collection Practices Act (FDCPA) • Proficient in Microsoft Excel and Outlook; comfortable navigating web-based applications • Team-oriented with a positive, dependable attitude • 2+ years of experience in a collections environment preferred • High school diploma or equivalent required

🏖️ Benefícios

• Medical, Dental, and Vision benefits • Life Insurance and Long-term disability plans • Flexible Spending Account • 401K matching • Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching • Wellness Programs • Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only) • Career Path Opportunities • Discounts on Parks, Museums, Movie Tickets, and Attractions • Employee Loan Assistance • Annual Flu Shot • Paid Vacations Days • Paid Sick days • Paid holidays • GYM (available in our Los Angeles, CA & Dallas,TX office) • Rental Car Discounts, Dell Member Purchase Program