Director – Technical Implementations

Vaga não está no LinkedIn

🕒 Outubro 30

🐊 Florida – Remoto

🐊 Florida – Remote

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

👻 Score fantasma 10%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 13 dias.
• As vagas desta empresa costumam ser preenchidas em 21 dias.
• Sem salário divulgado.

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Hard Rock Digital

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2020

🎲 Jogos de Azar

🎮 Jogos

💰 $85.000.000 GROWTH EQUITY NON VC em 2023-03

Gambling • Gaming

A Hard Rock Digital é o braço de interactive gaming e sports betting da Hard Rock International e da Tribo Seminole da Flórida. A empresa desenvolve e opera a plataforma de apostas esportivas Hard Rock Bet e o cassino online (disponíveis em aplicativo mobile e desktop), além dos aplicativos de social gaming da Hard Rock Games, oferecendo experiências de sports betting, cassino online (slots, jogos de mesa e live casino) e casual/social gaming associadas à marca de entretenimento Hard Rock. A Hard Rock Digital é o veículo exclusivo da Hard Rock International e da Seminole Gaming para interactive gaming e sports betting em escala global.

Descrição

• Define and maintain the multi-year technology strategy and roadmap for Customer Operations platforms • Own architecture governance across Salesforce, AI and automation capabilities, integrations, workflow tools, and vendor platforms • Recommend whether to build, buy, configure, consolidate, or retire technology • Partner with Product, Engineering, Data, Security, Privacy, and Compliance • Translate business priorities into technical roadmaps with scope, ownership, milestones, dependencies, and capacity assumptions • Establish practices for technical discovery, solution design, estimation, change control, release readiness, and post-launch measurement • Own monitoring, alerting, release governance, incident response, on-call coverage, and vendor escalation • Define and track platform-health measures covering reliability, performance, change quality, and operational risk • Lead technology-vendor engagements, including delivery quality, staffing, budget, contractual commitments, and escalations • Lead, coach, and develop a multidisciplinary team across development, quality engineering, and platform operations • Build workforce and sourcing strategy across employees, contractors, and strategic partners • Partner with operational and business leaders to turn needs into technology outcomes • Connect technology investments to customer experience, efficiency, risk reduction, reliability, and return on investment • Establish the operating model, platform inventory, future-state architecture, monitoring, release, incident, escalation, measurement, and succession practices during the first 12–18 months

🎯 Requisitos

• Significant experience leading technology platforms, architecture, engineering delivery, or enterprise applications in a complex digital environment • Demonstrated people leadership, including building teams, developing technical leaders, and creating effective operating structures • Experience owning business-critical production platforms and establishing strong observability, release, incident, and problem-management practices • Track record of turning business priorities into practical technical strategies, roadmaps, and delivery plans • Strong architecture judgment across applications, integrations, data flows, vendor platforms, and build-versus-buy decisions • Experience managing technology vendors, services engagements, budgets, and delivery commitments • Executive-level communication skills and ability to make complex technology decisions understandable to nontechnical partners • Bachelor's degree in Computer Science, Engineering, Information Systems, or related field, or equivalent professional experience • Salesforce platform leadership at enterprise scale preferred • Experience with AI, automation, or intelligent-workflow technology preferred • Experience with customer service, contact center, payments, identity, fraud, risk, or compliance platforms preferred • Experience in iGaming, online sportsbook, casino, or another regulated digital industry preferred • Experience leading a mixed workforce of employees, contractors, and strategic partners through organizational or platform transformation preferred

🏖️ Benefícios

• Competitive pay and benefits • Flexible vacation allowance • A hybrid / remote working environment • Startup culture backed by a secure, global brand • Diverse and inclusive work environment • Equal opportunity employer

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