EAP Care Manager

Vaga não está no LinkedIn

🕒 Ontem

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $28 - $35 / hora

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

👔 Gerente

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Health Advocate

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🏥 Saúde

💼 Consultoria

📣 Marketing

Healthcare • Consulting • Marketing

A Health Advocate é uma empresa dedicada a facilitar o cuidado com a saúde para organizações e seus membros. Utilizando uma combinação de suporte pessoal, dados e tecnologia, ela oferece uma abordagem de cuidado integral para melhorar os resultados de saúde, reduzir o absenteísmo e o presenteísmo, e diminuir custos. Seus serviços incluem advocacia e navegação em saúde, gestão de cuidados clínicos, suporte à saúde emocional e programas personalizados de bem-estar. A Health Advocate atende a mais de 12. 500 organizações, oferecendo suporte 24 horas por dia, 7 dias por semana, em mais de 250 idiomas, garantindo conformidade com a HIPAA e certificação NCQA.

Descrição

• Provide telephonic and/or live chat needs assessment and screening while managing an inbound EAP phone/chat queue • Deliver brief, solution-focused supportive interventions and psychoeducation for stress, anxiety, grief, relationship issues, and substance use • Conduct risk assessments for suicidal ideation, thoughts of harm to others, substance use, abuse, or violence risks • Provide crisis intervention and stabilization, including safety planning and connection to urgent or emergent resources • Explain EAP clinical and work/life benefits and provide individualized recommendations • Connect members with EAP services, health insurance, or community resources and follow up as clinically appropriate • Provide consultation and support to HR and managers regarding employee performance concerns and crisis support • Assist with Critical Incident Response after disruptive workplace events • Provide telephonic in-the-moment support and help arrange onsite or virtual counseling • Document all interactions and activities in the electronic case management system • Adhere to ethical standards, clinical best practices, confidentiality requirements, HIPAA, and applicable regulations • Participate in individual supervision, team meetings, and case consultation • Collaborate with colleagues to ensure high-quality member care • Complete required EAP protocol and procedure training • Participate in the EAP on-call rotation, typically approximately two weeks per calendar year

🎯 Requisitos

• Master’s degree in Social Work, Counseling, Psychology, or a related behavioral health or human services field • Two (2) years of clinical experience, preferably in EAP, crisis intervention, behavioral health assessment, care management, or brief/solution-focused counseling settings • Active professional licensure in good standing, such as LCSW, LMSW, LPC, LMFT, LSW, or equivalent state credential • Ability to work efficiently in a fast-paced, queue-based environment • Ability to use multiple digital platforms and electronic case management systems • Strong cultural competence and ability to work effectively with diverse populations across workplace settings • Excellent organizational skills • Ability to complete timely, accurate clinical documentation • Strong concentration and attention to detail • Critical thinking and problem-solving skills • Effective verbal and written communication skills • Reliable attendance and availability for scheduled shifts and caseload responsibilities • Ability to work in a home office environment with appropriate lighting, computer, and phone access • Ability to participate in an EAP on-call rotation for evenings, weekends, and holidays

🏖️ Benefícios

• Training provided to do the job well • Supportive supervisors and staff • Opportunities for career growth and promotion from within • EAP, health insurance, and community resource connection support for members • Participation in individual supervision, team meetings, and case consultation • Required training and competency development • Remote home office work arrangement

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