Head of Client Success – Wellbeing

🕒 Outubro 30

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $265.000 - $295.000 / ano

⏰ Tempo Integral

🔴 Especialista

🏆 Sucesso do Cliente

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Personify Health

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2023

🏥 Saúde

💼 Consultoria

📦 Logística

Healthcare • Consulting • Logistics

A Personify Health é a primeira empresa de plataforma de saúde personalizada, projetada para capacitar indivíduos e organizações a alcançar melhores resultados de saúde através de soluções e serviços sob medida. Eles oferecem uma gama abrangente de soluções, incluindo navegação de bem-estar, gerenciamento de cuidados e administração de planos de saúde, atendendo a empregadores, sistemas de saúde, planos de saúde e corretores. Seu objetivo é simplificar as experiências de saúde e aumentar o engajamento, ajudando, em última análise, as empresas a otimizar seu investimento na saúde e bem-estar dos colaboradores.

Descrição

• Lead and develop a global organization of managers and their teams serving approximately 1,000 large direct employer, channel, and health plan clients • Lead transformative change by setting the Customer Success vision and realigning team structures and ways of working • Own client satisfaction, annual renewals, retention, and net growth targets • Own client health scoring and retention forecasting • Drive “Land and Expand” through cross-selling, upselling, and adoption of product expansions • Report client outcomes and ROI and turn successful clients into references • Act as strategic advisor and executive sponsor to senior client decision makers • Participate in select quarterly and annual client reviews • Set standards for strategic recommendations and action plans tied to client goals • Own the Customer Success P&L, including workforce planning, forecasting, and cost-to-serve • Use automation and AI where helpful • Share the product roadmap with clients and represent the client voice at the executive table • Partner with internal leaders to meet client needs and improve the offering • Represent Customer Success in mid- and late-stage strategic sales pursuits • Partner with fellow executives to break down silos and drive continuous improvement • Monitor the health technology market and influence strategy and execution • Report to the Chief Growth Officer, Wellbeing • Serve as a member of the Personify Wellbeing Commercial Leadership Team and help shape strategy and cross-functional plans

🎯 Requisitos

• Bachelor’s degree required; MBA preferred • 10+ years in progressively senior leadership roles in customer success, account management, or professional services • Experience leading managers and large teams • Domain experience in digital health, wellbeing, total rewards, health plans, or benefits administration preferred • Proven success in a consultative account executive environment • Experience building relationships with senior client decision makers • Experience leading a global organization in a complex, matrixed, cross-functional environment • P&L accountability • Experience driving transformative change • Experience leading a Customer Success function with a commercial mindset • Strong focus on strategic client advising and driving adoption of product expansions • Track record of building leadership teams that deliver profitable results • Experience analyzing client health metrics and identifying retention risks early • Experience realigning team structures to optimize success • Executive presence, emotional intelligence, innovative spirit, and data-driven mindset • Excellent communication skills, including briefing executives and boards and public speaking • Passion for client success, health, and wellbeing • Must be willing to travel 25–50% of the time • Ability to constantly operate a computer and other productivity equipment • Ability to communicate information and ideas clearly and exchange accurate information • Ability to observe details at close range

🏖️ Benefícios

• Competitive base salary and benefits effective day one • Comprehensive medical and dental through our own health solutions • Unlimited PTO • Mental health support • Retirement planning • Financial protection • Professional development with clear career progression and learning budgets • Mission-driven culture where diverse perspectives drive real impact • Wellness programs • Other employee perks

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