Senior Account Manager

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Personify Health

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2023

🏥 Saúde

💼 Consultoria

📦 Logística

Healthcare • Consulting • Logistics

A Personify Health é a primeira empresa de plataforma de saúde personalizada, projetada para capacitar indivíduos e organizações a alcançar melhores resultados de saúde através de soluções e serviços sob medida. Eles oferecem uma gama abrangente de soluções, incluindo navegação de bem-estar, gerenciamento de cuidados e administração de planos de saúde, atendendo a empregadores, sistemas de saúde, planos de saúde e corretores. Seu objetivo é simplificar as experiências de saúde e aumentar o engajamento, ajudando, em última análise, as empresas a otimizar seu investimento na saúde e bem-estar dos colaboradores.

Descrição

• Serve as the operational point of contact for a portfolio of complex, high-value accounts • Ensure service commitments and response standards are met • Coordinate Claims, Member Services, Eligibility, Care Management, Pharmacy, and Reporting teams to resolve client issues • Monitor account health and service trends, flag risks, and act proactively • Own complex client, member, and provider escalations through closure • Maintain escalation aging and closure tracking and communicate systemic issues to internal leadership • Investigate significant service failures and develop corrective and preventative action plans • Partner with operational leaders to test process improvements • Lead client meetings covering operational and service-level data, reports, and recommendations • Own each client's year-round program plan and delivery • Partner with Implementation on onboarding and with the Strategic Account Executive on account strategy and growth • Mentor junior Account Managers and serve as a knowledge resource • Maintain and train clients on Gainsight, Salesforce, Confluence, and Jira

🎯 Requisitos

• Bachelor's degree, or equivalent, in a related discipline • 6+ years of experience in TPA, health plan administration, benefits account management, or healthcare service delivery/operations • Working knowledge of ERISA, COBRA, ACA, and plan funding mechanisms • Experience managing escalations, operational risk, and cross-functional resolution efforts • Experience leading initiatives without direct reporting authority • Experience supporting self-funded clients and managing complex plan designs • Prior leadership or mentoring experience • Proficiency with Microsoft Office suite • Experience with Gainsight, Salesforce, Confluence, and Jira • Knowledge of root-cause analysis methodologies • Experience with escalation tracking and governance reporting

🏖️ Benefícios

• Competitive base salary and benefits effective day one • Comprehensive medical and dental through our own health solutions • Unlimited PTO • Mental health support • Retirement planning • Financial protection • Professional development with clear career progression and learning budgets • Mission-driven culture where diverse perspectives drive real impact • Complete benefits package, wellness programs, and other employee perks