Director, Category Management

🕒 Julho 14

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hims & hers

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2017

🏥 Saúde

💼 Consultoria

📣 Marketing

Healthcare • Consulting • Marketing

A Hims & Hers é uma plataforma de saúde 100% online que fornece atendimento personalizado e consultas para saúde sexual, crescimento capilar, perda de peso, cuidados com a pele e saúde mental. Com mais de 2 milhões de assinantes, a Hims & Hers conecta pacientes a profissionais de saúde licenciados, oferecendo medicamentos prescritos e suporte contínuo entregues diretamente em suas casas. A plataforma tem como objetivo tornar o atendimento médico acessível, econômico e discreto, garantindo que os usuários possam gerenciar seu tratamento convenientemente através de um aplicativo.

Descrição

• Own the Category’s Biggest Levers • Take end-to-end ownership of the initiatives that move the P&L most — across acquisition, retention, conversion, new-treatment launches — from strategy through execution to results. • Own the unit economics behind them: CAC, LTV, ARPU, submit-to-subscriber (S2S), and contribution margin. • Size and prioritize initiatives — frame the opportunity, score trade-offs (impact vs. effort, must-have vs. nice-to-have), and bring a clear recommendation on what gets built and when. • Drive Growth & Retention • Partner with growth and lifecycle teams to lift acquisition, S2S conversion, and retention across the funnel. • Turn single-treatment buyers into multi-specialty members through cross-sell and long-term engagement. • Build pricing, bundling, and merchandising strategies that protect margin and LTV. • Launch & Scale New Treatments • Identify, prioritize, and launch new treatments, SKUs, and programs — business case to forecast to go-live. • Work with clinical and pharmacy teams to bring therapies to market safely and fast. • Build repeatable playbooks, not one-off fixes. • Own the Customer Experience • Deliver an end-to-end experience that is premium, empathetic, and destigmatizing — clinical rigor without clinical coldness. • Pressure-test the journey as a customer would, from first touch through fulfillment and ongoing care. • Pair qualitative insight with hard data to close experience gaps. • Lead Cross-Functional Execution • Be the go-to leader for your initiatives, aligning clinical, regulatory, product, growth, analytics, pharmacy, and operations. • Set clear priorities and success criteria; keep partners moving even when they don’t fully agree. • Direct the growth-ops and analytics resources behind you; act as a thought partner to the Sr. Managers supporting your work. • Manage Performance • Own the scorecard for your initiatives — revenue, contribution margin, retention / churn, S2S, ARPU, treatment adoption. • Set KPIs and success criteria for everything you run; report performance in business reviews (WBR / MBR / QBR). • Treat compliance (FDA, compounding, state telehealth) as a competitive moat, not a bottleneck.

🎯 Requisitos

• 7+ years in category management, strategy & operations, general management, or a related role with real business accountability — ideally in a high-growth, cross-functional environment. • A track record of owning high-stakes initiatives or a P&L and driving them to measurable revenue, margin, or retention outcomes. • Demonstrated success launching and scaling new products or programs, 0-to-1 and at scale. • Sharp analytical and financial fluency — you build and defend models, and you make the call when data is thin. • Cross-functional leadership that aligns clinical, product, growth, and operations behind one plan. • Bias to action: MVP, learn, iterate — over over-engineering. • The ambition and range to grow into a GM role owning a category outright. • Bachelor’s degree. MBA, management consulting, or top-tier tech (marketplace, on-demand, consumer platform) background preferred. • Bonus if you have DTC, telehealth, or consumer health experience. • Regulated healthcare products, pharmacy operations, or compounding experience. • People management experience. • Looker / Amplitude fluency.

🏖️ Benefícios

• Competitive salary & equity compensation for full-time roles • Unlimited PTO, company holidays, and quarterly mental health days • Comprehensive health benefits including medical, dental & vision, and parental leave • Employee Stock Purchase Program (ESPP) • 401k benefits with employer matching contribution • Offsite team retreats