Customer Support Specialist

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🕒 Julho 7

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Hireframe

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

🎯 Recrutamento

👥 RH Tech

Consulting • Recruitment • HR Tech

A Hireframe é uma empresa de recrutamento especializada em fornecer talentos nearshore e offshore para ocupar funções críticas para os negócios. Eles oferecem serviços de recrutamento sob demanda, com foco em funções como Contabilidade e Finanças, Operações e Atendimento ao Cliente, RH e Recrutamento, Tecnologia da Informação e Vendas e Marketing. A Hireframe visa economizar tempo e dinheiro das empresas ao preencher posições remotas com profissionais qualificados de localidades como México e Filipinas. Eles oferecem um modelo de recrutamento flexível, com pagamento por contratação, e fornecem membros de equipe dedicados em tempo integral como serviço. Os líderes empresariais utilizam a Hireframe como um parceiro estratégico na aquisição de talentos para atingir metas de crescimento e eficiência operacional.

Descrição

• Prepare and format client-facing quotes and renewal proposals based on Customer Success Manager (CSM) inputs. • Generate contracts, order forms, and renewal agreements, and route documents for e-signature while tracking completion. • Maintain accurate client records in Salesforce (or similar CRM), including opportunities, renewal dates, contract details, and activity logs. • Support renewal and cancellation workflows by preparing documentation and coordinating with Client Success, Billing, and Finance teams. • Draft and send routine client communications using approved templates. • Organize and maintain shared proposal libraries, templates, and client documentation. • Coordinate scheduling and meeting logistics, including calendar invites, reminders, and meeting materials. • Proactively identify missing information, errors, or upcoming deadlines and follow up to keep projects moving. • Assist with Client Kickoffs, Quarterly Business Reviews (QBRs), and Success Plan coordination.

🎯 Requisitos

• 2+ years of experience in an administrative, sales operations, client success, customer support, or coordinator role. • Exceptional attention to detail, particularly when working with pricing, contracts, and client information. • Experience using CRM platforms such as Salesforce or HubSpot. • Comfortable working with e-signature platforms (DocuSign, Adobe Sign, PandaDoc, etc.). • Proficient with Microsoft Office and/or Google Workspace. • Strong written communication skills with a professional, client-facing tone. • Excellent organizational and time management skills with the ability to prioritize multiple requests. • Able to work independently and maintain confidentiality when handling sensitive client and pricing information. • Process-oriented and enjoys keeping work organized. • Proactive and dependable, with a strong sense of ownership. • Comfortable supporting multiple stakeholders in a fast-paced environment. • Takes pride in producing accurate, polished work and delivering a great internal and external customer experience.

🏖️ Benefícios

• Permanent remote work flexibility • Paid Time Off • Health Maintenance Organization (HMO) coverage • Annual performance bonuses • Dedicated coaches offer an extra channel of support and skill-building • Opportunities for professional growth