Support Specialist

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🕒 Julho 6

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Delegate CX

SiteLinkedInTodas as Vagas

11 - 50 funcionários

💼 Consultoria

🎯 Recrutamento

🏢 Corporativo

Consulting • Recruitment • Enterprise

A Delegate CX é uma empresa especializada em ajudar empresas dos Estados Unidos a escalar suas equipes, fornecendo talentos globais altamente qualificados. Por meio de seu processo 4D proprietário e de programas de treinamento abrangentes, ela otimiza os processos de contratação e onboarding, tornando o crescimento mais simples e econômico. A Delegate CX prioriza a integração fluida de profissionais terceirizados, em regime full-time, às equipes das empresas clientes, oferecendo uma camada adicional de suporte para a continuidade do crescimento do negócio.

Descrição

• Serve as the primary point of contact for property managers using the platform • Respond promptly to customer inquiries via email, chat, and phone • Assist users in navigating dashboards, reports, and data visualization tools • Troubleshoot platform issues and escalate technical concerns when necessary • Provide onboarding support and training to new clients • Analyze market trends and competitor activity across Airbnb, VRBO, and other vacation rental platforms • Provide recommendations based on available analytics and benchmarking data • Assist property managers in tracking portfolio performance and identifying growth opportunities • Support revenue management initiatives through data-driven insights • Maintain accurate customer records and support documentation • Document customer interactions, resolutions, and feature requests • Collaborate with Product, Engineering, and Customer Success teams to improve the customer experience • Contribute to knowledge base articles, training materials, and support resources

🎯 Requisitos

• College degree in Marketing, Business Administration, or any related field • 2+ years of experience in Customer Support, Property Management, Vacation Rentals, Hospitality, Revenue Management, or Data Analytics • Strong understanding of short-term rental platforms such as Airbnb and VRBO • Experience interpreting performance metrics and market data • Excellent written and spoken English • Experience working with short-term rental analytics platforms • Knowledge of revenue management and dynamic pricing strategies • Familiarity with property management systems (PMS) and channel managers • Experience supporting professional property managers or hospitality operators

🏖️ Benefícios

• Industry-leading salary packages • Permanent work-from-home setup • Company equipment provided • Internet stipends upon regularization • HMO Coverage • PTO credits and service incentive leaves • Major spring and winter company live events • Monthly employee appreciation virtual events • Company-provided career skills training courses • A company culture focused on your personal and professional growth