Customer Service Representative

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🕒 Julho 6

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Sourcefit

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

📣 Marketing

📦 Logística

🏥 Saúde

Marketing • Logistics • Healthcare

A Sourcefit é uma empresa líder em terceirização de processos de negócios, com sede nas Filipinas e escritórios na República Dominicana, Armênia, Madagascar e África do Sul. Fundada em 2009, a Sourcefit é especializada em fornecer soluções personalizadas de terceirização offshore e nearshore em diversos setores, incluindo TI, finanças, saúde, varejo e mais. Focam em oferecer serviços de BPO eficientes e econômicos, como televendas, suporte ao cliente, moderação de conteúdo, suporte de TI, desenvolvimento web, entre outros. A Sourcefit está comprometida em criar valor a longo prazo para as organizações por meio de soluções de terceirização offshore personalizadas, eficientes e integradas.

Descrição

• Provide frontline support to customers of a growing bakery and food manufacturing business. • Handle customer enquiries, process orders, manage email inboxes and customer records. • Assist with complaint resolution, and coordinate closely with internal teams to ensure customer orders and concerns are handled accurately and efficiently. • Build and maintain positive customer relationships through timely, accurate, and courteous support. • Ensure order details are entered correctly and updated in the relevant systems. • Troubleshoot customer issues and resolve concerns where possible. • Handle customer complaints professionally, and escalate complex or sensitive issues to the appropriate internal contact or manager when required. • Maintain and update the CRM system diligently.

🎯 Requisitos

• Previous experience in customer service, customer support, call center, order processing, or administrative support role. • Strong verbal and written communication skills. • Excellent phone manner with the ability to communicate professionally with customers. • Experience handling customer enquiries, complaints, and escalated concerns. • High attention to detail and strong data entry accuracy. • Ability to process orders and customer information with speed and precision. • Strong organizational and multitasking skills, with the ability to manage multiple inboxes and communication channels. • Comfortable working in a fast-paced environment with short turnaround times. • Ability to troubleshoot issues, think independently, and make sound decisions when appropriate. • Proactive, reliable, and able to work with minimal supervision in a remote work setup. • Comfortable coordinating with internal teams such as production, packing, logistics, and management. • Proficient in Microsoft Office and comfortable learning customer service, order management, and CRM systems. • Must be amenable to working an Australian business-hours schedule, including Saturdays as required. • Flexibility to support additional shift coverage when needed is highly preferred.

🏖️ Benefícios

• Remote work Monday, Tuesday, Wednesday, Friday & Saturday, 8:00 am-5:00 pm Sydney Time