Email & SMS Manager

🕒 Outubro 1

🇲🇽 México – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

👻 Score fantasma 13%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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HireHawk

11 - 50 funcionários

💼 Consultoria

📦 Logística

📣 Marketing

Consulting • Logistics • Marketing

A HireHawk é um serviço de recrutamento especializado na formação de equipes globais rigorosamente validadas para empresas, reduzindo significativamente os custos de contratação em até 80%. Oferece uma solução completa que abrange planejamento, sourcing, vetting, contratação, gestão de folha de pagamento (payroll) e compliance, tudo pensado para simplificar o processo de hiring. A HireHawk também foca em otimizar a experiência do candidato com triagens abrangentes, sourcing rápido e pacotes de remuneração competitivos, garantindo que cada contratação atenda às necessidades específicas de seus clientes.

Descrição

• Own the weekly and monthly Email & SMS calendar • Build and optimize lifecycle flows, including Welcome, Abandoned Browse, Abandoned Cart, Checkout, Post-Purchase, Winback, and other retention flows • Develop campaign concepts, messaging, and segmentation • Translate strategy into briefs and proposals for the Email Designer • Collaborate with the designer to execute campaigns according to brief • Manage campaigns from concept through launch • Own the full QA process before emails and SMS go live • Review copy, links, CTAs, segmentation, personalization, offers, rendering, tracking, and customer experience • Monitor campaigns after launch and flag issues quickly • Own weekly Email & SMS reporting • Track KPIs and communicate performance, trends, and concerns • Provide actionable recommendations • Work closely with the Head of Growth and operate independently • Maintain an organized calendar, optimized flows, reliable reporting, and a continuous testing roadmap

🎯 Requisitos

• 3+ years of hands-on Email & SMS experience, ideally within DTC/e-commerce • Strong experience with Klaviyo and/or other lifecycle marketing platforms • Highly organized and detail-oriented; able to create structure where there isn't any • Strong copy and messaging instincts • Comfortable working in Notion and Figma to create campaign proposals, briefs, flow maps, and presentations • Strong QA mindset • Proactive and comfortable working independently • Monday-Friday schedule, 8:00 am - 5:00 pm PST

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