Customer Success Manager – Talent Marketplace

Vaga não está no LinkedIn

🕒 Agosto 7

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Lago

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2024

💼 Consultoria

📣 Marketing

📦 Logística

Consulting • Marketing • Logistics

A Lago é um serviço de recrutamento que conecta agências de marketing digital e empresas a talentos globais de alto nível provenientes de mercados emergentes. Desde 2015, a Lago é especializada em fornecer soluções de contratação remota, oferecendo vagas como assistentes virtuais, gerentes de social media e representantes de suporte ao cliente. A empresa busca potencializar tanto as agências quanto os profissionais talentosos, facilitando oportunidades de trabalho recompensadoras e permitindo que os negócios cresçam de forma eficiente e com ótimo custo-benefício.

Descrição

• Manage a portfolio of client accounts as the primary post-onboarding contact • Lead regular business reviews (QBRs/EBRs) to assess client health, review performance against goals, and align strategy • Develop and execute customer success plans tailored to client objectives and growth trajectories • Monitor usage, engagement, NPS, and support-ticket metrics; proactively intervene when risks are detected • Drive product adoption and ensure clients realize maximum value from the solution • Identify expansion and upsell opportunities and partner with sales to close them • Manage renewals and negotiate contract extensions to maximize retention • Advocate for customer needs internally with product, support, and sales teams • Onboard new clients and ensure smooth transitions from sales to success • Synthesize customer feedback to inform product roadmap and service improvements

🎯 Requisitos

• 2–4 years of experience in customer success, account management, or client services • Proven track record managing client relationships and driving retention and satisfaction • Strong communication, presentation, and interpersonal skills • Ability to manage multiple accounts with varying complexity • Data-driven approach; comfortable analyzing account health metrics and building success plans • Experience with CRM and customer success platforms such as Salesforce, HubSpot, Gainsight, or ChurnZero • Proactive ability to identify risks and opportunities early • Nice to have: experience in SaaS, ecommerce, or managed services customer success • Nice to have: familiarity with customer health scoring models and early warning systems • Nice to have: track record of meeting NRR and expansion targets • Nice to have: experience conducting EBRs with C-level stakeholders • Nice to have: relevant industry background • Nice to have: knowledge of PLG and digital customer success strategies

🏖️ Benefícios

• Become a Certified Professional through our vetting process. • Showcase your profile on the HireLago Talent Marketplace, trusted by growing startups, agencies, and established companies worldwide. • Gain access to exclusive remote opportunities before they're publicly advertised. • Get matched with roles that fit your skills, experience, schedule, and salary expectations. • Build long-term career opportunities through our growing global employer network. • 100% free for professionals, no placement fees, subscriptions, or hidden costs.