Product Support Technician

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🕒 Julho 28

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The Home Depot

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1978

🏗️ Construção

📦 Logística

🛒 Varejo

💰 Debt Financing em 2007-07

Construction • Logistics • Retail

A Home Depot é um dos principais varejistas de melhoria do lar, oferecendo uma ampla variedade de materiais de construção, produtos para melhoria do lar, artigos para jardim e relacionados. A empresa opera tanto em lojas físicas quanto em uma plataforma online, fornecendo soluções abrangentes para entusiastas de DIY, empreiteiros profissionais e proprietários de imóveis. A Home Depot está comprometida com a diversidade, equidade e inclusão, proporcionando oportunidades de emprego e benefícios a uma força de trabalho diversificada. Além disso, a empresa dá grande ênfase ao atendimento ao cliente e ao engajamento dos colaboradores para manter sua posição como líder confiável no setor de melhoria de residências.

Descrição

• Fields, addresses, and prioritizes incoming help requests via phone, tickets and remote support. • Monitors system updates to remain aware of common problems users are experiencing. • Actively listens to and builds rapport with end users to elicit problem details. • Performs software installations for customers. • Documents, reviews and ensures that all quality and change control standards are met. • Applies diagnostic utilities to aid in troubleshooting. • Accesses software updates, drivers, and knowledge base to aid in problem resolution. • Tests fixes prior to closing tickets to ensure problems have been adequately resolved. • Interacts and builds relationships with site leadership where applicable. • Documents all pertinent end user identification information including nature of problem. • Records, tracks, and documents the problem-solving process for each ticket. • Participates in formal and informal training sessions to gain new skills and knowledge. • Reviews regular pertinent product update information to keep knowledge current. • Contributes to and updates knowledge database and team training documentation. • Collaborates with other team members to share and exchange information.

🎯 Requisitos

• Must be eighteen years of age or older. • Must be legally permitted to work in the United States. • 0-1 years of relevant work experience. • Extensive experience in Customer Service and Service Now ticketing systems. • Experience with CRM or standard ticketing systems and remote monitoring and management software. • Experience with Microsoft Office standard applications. • Experience with troubleshooting and diagnosing basic-level networking issues and problems with modern operating systems. • Experience with virtualized and cloud-based environments. • Familiarity with administering antivirus software. • Familiarity with administering mobile devices and mobile device management systems. • Understanding of Data management (backup) software and Windows Server. • Understanding of DNS, DHCP, Internet infrastructure, and IP informational tools. • Understanding of how to set file permissions, email protocols (SMTP, POP), Active Directory, and Citrix Servers.

🏖️ Benefícios

• No additional benefits listed.