Senior Manager, Workforce Engagement

🕒 Ontem

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $117.500 - $130.500 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

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Honor

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2014

🏥 Saúde

💼 Consultoria

📦 Logística

Healthcare • Consulting • Logistics

A Honor é líder na maior rede de cuidados domiciliares do mundo com uma plataforma de atendimento altamente avançada. A empresa está revolucionando a forma como a sociedade cuida dos idosos, oferecendo a eles, suas famílias e Profissionais de Cuidados um suporte inovador. A Honor tem como objetivo expandir a capacidade global de cuidar ao enfrentar os desafios de uma população crescente de idosos, permitindo que os idosos envelheçam em casa de acordo com seus próprios termos. Através de sua marca principal, Home Instead, e da Honor Care Network, a empresa opera globalmente, oferecendo soluções para garantir serviços de cuidados domiciliares profissionais e de alta qualidade. A Honor desenvolve tecnologias que profissionalizam os prestadores de cuidados, aprimoram as relações entre clientes e cuidadores e otimizam as operações de cuidado, criando uma melhor experiência de envelhecimento para todos.

Descrição

• Own the strategy for improving Care Pro retention, hours worked, and workforce participation • Build and scale engagement programs across the Care Pro journey, including onboarding, early tenure, ongoing engagement, recognition, community building, and career development • Develop hypotheses, design experiments, and translate successful learnings into scalable programs and operating models • Develop a deep understanding of the Care Pro journey, identify engagement barriers, and create opportunities for Care Pros to feel supported, recognized, connected, and empowered to grow • Establish program success measures, evaluate performance across markets and Care Pro segments, and connect engagement investments to measurable workforce and business outcomes • Partner with Workforce, Care Operations, regional teams, and corporate functions to drive program awareness, adoption, and consistent execution across a large, distributed workforce • Lead initiatives from concept through implementation and ongoing evaluation, scaling effective programs and redesigning or retiring programs that do not deliver meaningful impact

🎯 Requisitos

• 8–10+ years of experience in program management, workforce engagement, employee experience, customer experience, community building, or a related field • Demonstrated experience designing and scaling programs that drive measurable improvements in retention, participation, utilization, or engagement • Strong analytical skills and experience using data to identify opportunities, develop hypotheses, measure outcomes, and inform decisions • Experience designing and leading experiments, pilots, or continuous improvement initiatives, with the ability to translate learnings into scalable solutions • Proven ability to lead complex, cross-functional initiatives from concept through implementation and ongoing optimization • Strong program management skills, including the ability to prioritize, manage multiple workstreams, and execute effectively in a fast-paced environment • Excellent written and verbal communication skills, with the ability to influence stakeholders and translate complex ideas into clear, compelling messages • Creative, resourceful, and comfortable operating in ambiguity, with a bias toward action, learning, and measurable impact • Ability to balance strategic thinking with hands-on execution, building programs that are meaningful to participants and operationally sustainable • Experience in healthcare, home care, frontline workforce management, or other people-centered service environments preferred

🏖️ Benefícios

• Equity • 401(k) with up to a 4% match • Medical, dental and vision coverage, including zero cost plans for employees • Short Term Disability, Long Term Disability and Life Insurance fully employer paid • Voluntary additional Life Insurance option • Generous time off program • Mental health benefits • Wellness program • Discount program

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