Manager, Account Management

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🕒 Maio 1

🤠 Texas – Remoto

🤠 Texas – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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Hospitality Solutions

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

☁️ SaaS

🤝 B2B

SaaS • B2B

A Hospitality Solutions é uma empresa de tecnologia para o setor de hospitalidade que oferece uma plataforma SaaS integrada para hotéis, combinando motores de reserva, sistemas centrais de reservas, distribuição GDS/OTA, pagamentos, varejo, marketing digital, serviços de voz/reservas e inteligência de hóspedes. A plataforma ajuda os operadores de hotel a expandirem a distribuição, maximizar a receita, personalizar as experiências dos hóspedes e simplificar as operações em vários canais.

Descrição

• Lead, coach, and develop a team of Account Managers • Own the overall health and commercial performance of the team's account portfolio • Drive a culture of proactive upsell and cross-sell activity within the team • Oversee the commercial relationships with assigned channel partners • Serve as the primary escalation path for your team when support, delivery, implementation, or billing issues arise • Build the cross-functional relationships with Customer Care, Delivery, and Billing teams

🎯 Requisitos

• Minimum 4 years of experience in account management or commercial roles within the hospitality industry or hospitality technology space • At least 1 to 2 years in a people management or team lead capacity • Demonstrated ability to manage a high-volume, high-velocity book of business with consistent rigor and commercial discipline • Strong coaching instincts and a genuine investment in the growth and development of team members • Business acumen sufficient to identify renewal risk, growth opportunity, and performance patterns across a large, diverse portfolio of accounts • Proficiency with Salesforce for pipeline management, team performance tracking, and account documentation • Strong organizational and prioritization skills • Excellent communication and interpersonal skills • Comfortable serving as a triage and escalation point for customer issues • Bachelor's degree or equivalent; relevant experience accepted in lieu of formal education

🏖️ Benefícios

• Very competitive compensation • Generous Paid Time Off (25 PTO days) • 8 Hours of Volunteer Time Off (VTO) • Comprehensive medical, dental and Wellness Program • 12 weeks paid parental leave • Flexible working arrangements • Formal and informal reward, recognition and acknowledgement programs • Engaging employee development events