Manager, Customer Success – Central Region

🕒 Julho 18

🌽 Illinois, Iowa, +8 estados a mais – Remoto

🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🌾 Nebraska – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🧀 Wisconsin – Remote

💵 $131.000 - $170.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🏆 Sucesso do Cliente

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OneStream Software

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💸 Finanças

🏢 Corporativo

💰 Series B em 2021-04

Software • Finance • Enterprise

OneStream Software é um provedor de soluções de software financeiro que se especializa em simplificar os processos de consolidação, relatório e planejamento financeiro para empresas. Sua plataforma é projetada para aumentar a eficiência organizacional ao integrar várias funções financeiras em um único sistema, de fácil gestão, permitindo assim que as empresas tomem decisões informadas com base em dados financeiros em tempo real.

Descrição

• Execute overall company and Customer Success strategy to deliver adoption, expansion, and retention. • Drive adoption and retention efforts across your region, leveraging data-driven insights to optimize customer outcomes. • Lead and coach a team of Customer Success professionals in achieving business goals including maintaining a high GRR, increasing NRR, and driving key KPIs. • Serve as a customer-facing leader and foster senior and executive-level strategic relationships across your book of business. • Measure and monitor your book of business progress against key performance indicators, reporting internally and to customer stakeholders. • Build and execute Customer Success Plans to establish strategic goals and help customers achieve their business objectives. • Collaborate with internal teams (Account Management, Professional Services, Education, SME) to identify opportunities for further adoption of our solutions. • Advocate for customer needs across departments and manage resolutions for escalated concerns. • Demonstrate a commercial mindset to drive strategic alignment and tactical execution.

🎯 Requisitos

• Minimum of a bachelor’s degree; an advanced degree may be considered in lieu of professional experience. • 8+ years in a related function with direct customer advocacy and engagement experience. • Minimum of 5 years of experience in Customer Success, Consulting, Account Management, or Sales/Pre-Sales. • Minimum of 1 year of experience in a leadership or team lead capacity. • Prior experience in dealing with C-level executive stakeholders. • Prior experience in dealing with complex customers. • Prior experience in SaaS applications. • Prior experience with any CPM solution (OneStream, Oracle, SAP, Anaplan, or other). • Sound understanding of corporate finance functions including financial close, planning, budgeting, forecasting, and management reporting.

🏖️ Benefícios

• Vision • Medical • Life • Dental • 401K