Customer Success Manager – Ad Tech Experience Required

🕒 Julho 17

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Freestar

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2018

📣 Marketing

💼 Consultoria

📦 Logística

💰 Private Equity Round em 2021-01

Marketing • Consulting • Logistics

Freestar é uma empresa que entrega soluções completas de monetização de anúncios, sob medida para publishers, varejistas e desenvolvedores de apps. Especializada em estratégias de mídia programática, a Freestar enfatiza o crescimento de longo prazo e a otimização de receita por meio de sua tecnologia proprietária e de um time de especialistas. Seu portfólio inclui Header Bidding avançado, soluções personalizadas de ad serving e analytics para monitoramento de performance em tempo real. Ao focar no aumento da receita publicitária e na oferta de ad units de alto impacto, a Freestar ajuda os clientes a inovar e a navegar pelas complexidades do ecossistema de ad tech. Comprometida com o sucesso do cliente, também oferece serviços adicionais como consultorias de SEO e suporte a desenvolvimento de audiência, garantindo que os clientes possam focar em seus objetivos principais enquanto a Freestar otimiza suas operações de anúncios (ad ops).

Descrição

• Own your publisher relationships end-to-end, beginning at onboarding through long-term growth and retention, acting as the single accountable lead for the account’s success. • Serve as the primary technical point of contact and strategic advisor for a portfolio of premium and enterprise-level publisher accounts. • Proactively monitor and analyze publisher ad performance, identifying and implementing technical optimizations to drive revenue growth. • Independently perform high-level analysis to determine the root cause of technical issues affecting ad delivery and performance. • Partner with the Support and Yield teams as necessary for escalations. • Liaise daily with internal teams, including Support, Yield, Audience Strategy, Business Development, and Product, to escalate complex issues and advocate for publishers’ needs. • Act as an expert on Freestar’s product suite and the broader programmatic ecosystem, providing technical guidance and best practices to clients. • Educate publishers on new technologies and product features, and assist in upselling technical solutions that align with their business goals. • Maintain a deep understanding of each publisher's technical nuances, business KPIs, and long-term goals. • Develop and maintain strong relationships with our publishers’ technical teams, building trust through expert consultation and rapid issue resolution.

🎯 Requisitos

• 3-5 years of success in a Technical Account Management, Customer Success, or Ad Ops role within the Ad Tech ecosystem. • Advanced, hands-on knowledge of Google Ad Manager and Google Analytics. • Deep understanding of the programmatic advertising ecosystem, including header bidding (Prebid.js), wrapper solutions, and ad serving principles. • Familiarity with web technologies, including HTML, CSS, and JavaScript, and experience using browser developer tools for high-level debugging and issue identification. • Experience with CRM, project management, and support tools (e.g., HubSpot, Jira, Zendesk, Trello). • Advanced Excel skills (Pivot Tables, VLOOKUPs, etc.) and experience interpreting complex performance dashboards.

🏖️ Benefícios

• Full-Time, Salaried Position • Fully remote company with collaborative asynchronous teamwork • Mentorship, continuing education, and professional development opportunities • The opportunity to drive success alongside some of the top publishers in the world