Customer Success Manager – Health Plan, Great Lakes

🕒 Julho 17

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $95.400 - $106.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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PointClickCare

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🏥 Saúde

💼 Consultoria

⚕️ Seguro de Saúde

💰 Secondary Market em 2022-03

Healthcare • Consulting • Healthcare Insurance

A PointClickCare é uma provedora de software em nuvem focada em aprimorar a colaboração assistencial e a saúde financeira no setor de saúde. A empresa oferece uma plataforma abrangente que conecta equipes de cuidado a dados essenciais, permitindo transições assistenciais contínuas e melhores desfechos para os pacientes. Ao otimizar as operações de instituições de enfermagem especializada, comunidades de moradia sênior e outros provedores de saúde, a PointClickCare ajuda a reduzir ineficiências, gerenciar prescrições de medicamentos, assegurar conformidade e melhorar o desempenho financeiro. A PointClickCare também promove inovação e melhorias de qualidade na saúde por meio de coordenação de cuidado integrada e insights acionáveis entre silos de dados.

Descrição

• Own strategic partnerships with clients, acting as the primary point of contact • Proactively identify customer performance improvement opportunities leveraging robust data • Foster collaboration between similar clients in-network, sharing success stories and identifying opportunities for customer-to-customer collaboration • Act as a trusted advisor to our customers to drive solution adoption, ensure they’re aligned to operational priorities and driving quantifiable value • Develop and deliver product utilization narratives such that customers understand their return on investment, and identify new opportunities for adoption + value realization • Maintain customer engagement levels and support customer NPS scores • Maintain an understanding of Collective’s products & services, industry knowledge and trends, to drive customer engagement • Coordinate with cross-functional teams to provide solution focused presentations and develop territory specific strategic plans • Support churn reduction, both for organizations and products • Support revenue expansion and improvement of bookings metrics • Other criteria as determined by CSM Leadership team

🎯 Requisitos

• Prior health plan experience • Exposure to health care organizations required • Strong written and verbal communication skills • Excellent organizational, project management & time management skills • Strong relationships, teamwork, and collaboration capabilities • Strategic thinking with strong analytical skills and a high sense of urgency to deliver solutions • Post-secondary education required • Experience with SaaS or EHR is a definite asset • Strong entrepreneurial spirit is a strong bonus

🏖️ Benefícios

• Benefits starting from Day 1! • Retirement Plan Matching • Flexible Paid Time Off • Wellness Support Programs and Resources • Parental & Caregiver Leaves • Fertility & Adoption Support • Continuous Development Support Program • Employee Assistance Program • Allyship and Inclusion Communities • Employee Recognition … and more!