Client Success Associate

🕒 Julho 17

🐊 Florida – Remoto

🐊 Florida – Remote

💵 $55.000 - $75.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

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Rightway

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🏥 Saúde

⚕️ Seguro de Saúde

☁️ SaaS

💰 $100.000.000 Series C em 2021-03

Healthcare • Healthcare Insurance • SaaS

A Rightway é uma empresa de saúde focada em oferecer soluções de navegação de cuidados e gestão de benefícios farmacêuticos. Ela se especializa em ajudar empregadores e sistemas de saúde a reduzirem custos de saúde e melhorarem os resultados através de suporte clínico personalizado, proativo, e gestão transparente de benefícios farmacêuticos. A Rightway oferece uma abordagem centrada no ser humano, proporcionando suporte em tempo real, individualizado, aos membros para ajudá-los a tomar melhores decisões de saúde e navegar pelas complexidades dos sistemas de saúde. A empresa visa reduzir os custos com saúde enquanto melhora a satisfação dos funcionários com os serviços de saúde.

Descrição

• Case tracking and resolution — Engage internal departments, tools, and client resources, including submitting data analytics tickets and pulling and interpreting reporting dashboards, to drive outstanding issues from open to resolution while providing routine updates to the client success team. • Driving practical and creative solutions — Think critically about complex situations to find the best outcome for clients and members. • Engaging the right resources — Communicate information at varying levels of complexity and stages of progress, and bring in the internal resources best suited to drive issue resolution. • Working within deadlines and client guarantees — Drive issues to resolution promptly and help ensure all client performance guarantees are met. • Supporting the client success team — Provide operational and administrative support to client success, including prepping materials, tracking follow-up items, and maintaining ongoing documentation that keeps the client relationship running smoothly.

🎯 Requisitos

• A bachelor's degree is preferred. • A minimum of two years of client success or healthcare/PBM experience is preferred, or any combination of education and experience that would provide an equivalent background. • Experience and knowledge in healthcare, PBM, or benefits administration preferred. • Excellent organizational and time management skills. • Excellent verbal and written communication skills. • Working knowledge of Excel and other Microsoft Office or Google Workspace applications preferred. • Ability to analyze, interpret, and develop solutions effectively. • Ability to work independently within a fast-paced environment with quick turnarounds. • Minimal travel may be required.

🏖️ Benefícios

• Bonus and equity compensation