Customer Success Manager

Vaga não está no LinkedIn

🕒 Julho 17

🗽 New York – Remoto

🗽 New York – Remote

💵 $90.000 - $120.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Paccurate

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2009

📦 Logística

🚗 Transporte

🔌 API

💰 $3.500.000 Seed Round em 2023-06

Logistics • Transport • API

Paccurate é uma plataforma de inteligência para embalagens de encomendas que ajuda os remetentes a otimizar suas decisões de embalagem e melhorar a eficiência no atendimento dos pedidos. Utilizando simulações avançadas e uma poderosa API, a Paccurate permite que os usuários reduzam custos de envio, desperdício de material e impacto ambiental. A plataforma fornece insights sobre tamanhos de caixas ideais e métodos de embalagem, sendo valiosa para empresas que buscam simplificar sua logística e alcançar maior sustentabilidade em suas práticas de envio.

Descrição

• Own a dedicated portfolio of roughly 10 to 12 customer accounts, spanning a mix of established customers and new accounts moving through onboarding. • Be accountable for Net Revenue Retention (NRR) and ensure the value proposed during pre-sales is successfully realized post-implementation. • Lead customer onboarding and Paccurate platform implementations, from the initial handoff through testing and final go-live. • Drive consistent customer engagement through regular check-ins, product updates, and business reviews to strengthen Customer Satisfaction (CSAT) and foster long-term loyalty. • Serve as a product expert, providing comprehensive training to customers on the Paccurate platform and its full suite of products. • Efficiently oversee and manage customer issue resolution, turning challenges into positive, successful experiences. • Identify and execute on upsell opportunities within the customer base to support NRR goals.

🎯 Requisitos

• Minimum of 3 years of experience in Customer Success, Technical Account Management, Customer Support, or related customer-facing relationship roles. • Proven ability to nurture and grow customer relationships through proactive monitoring of customer health, early identification of risks, and anticipation of customer needs. • Exceptional problem-solving capabilities, including the ability to accurately diagnose complex technical challenges, develop effective solutions, and consistently drive positive customer outcomes. • A consultative, sales-oriented mindset, with experience identifying, positioning, and closing upsell or expansion opportunities within an existing account base. • Strong collaborative, interpersonal, and communication skills, necessary for successful cross-functional partnership across all Paccurate teams. • A strong technical acumen, with the ability to troubleshoot product and integration issues independently. • Excellent time and project management skills, with the ability to efficiently manage a demanding portfolio of multiple customer accounts, including concentrated, high-touch periods like onboarding and go-live. • Prior experience in SaaS and/or the supply chain industry.

🏖️ Benefícios

• Competitive compensation • Equity • Comprehensive health benefits • 401K Match • Meaningful opportunities for growth and development • Flexibility that comes with WFH