Associate Customer Success Manager

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🕒 Julho 17

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TeamDynamix

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2001

🤖 Inteligência Artificial

🏢 Corporativo

💰 Secondary market em 2023-01

Artificial Intelligence • Enterprise

Colocamos o poder de uma empresa sincronizada nas suas mãos. Porque quando tudo e todos trabalham juntos sem problemas, você pode mirar mais alto e chegar lá mais rápido. Mantenha-se à frente das mudanças ao unir ITSM/ESM com integração e automação empresarial - tudo em uma plataforma sem código. Oferecemos aos nossos clientes soluções flexíveis e ágeis que permitem uma implementação rápida, expansão e evolução - encante a todos com tecnologia que funciona!

Descrição

• Own the commercial health of a large portfolio of customers using tech-touch (low-touch) and semi-automated engagement strategies. • Drive the end-to-end renewal lifecycle, managing outreach and negotiations to ensure high retention rates and on-time contract execution. • Monitor customer health scores and usage data to identify "at-risk" accounts for intervention and "high-potential" accounts for product expansion. • Identify customers ready for broader solutions and facilitate seamless hand-offs to the appropriate sales or expansion teams. • Design, test, and optimize automated touchpoints (emails, in-app notifications, etc.) across the customer journey to drive adoption. • Continuously improve the digital engagement model by analyzing campaign performance and customer feedback. • Partner with Marketing, Product, and Sales to ensure a seamless and consistent customer experience. • Collaborate with internal teams to deliver education resources, such as knowledge base articles, video tutorials, and newsletters.

🎯 Requisitos

• 1–3 years in Customer Success, Account Management, or Sales Operations, ideally within a SaaS environment. • You are exceptionally disciplined and self-motivated. • Comfortable working with CRM tools (Salesforce). • Ability to write concise, engaging digital content and conduct professional commercial conversations during the renewal process. • You are always looking for ways to "automate the routine" so you can focus on high-value interventions.

🏖️ Benefícios

• Competitive compensation that reflects employees’ skills and contributions. • Comprehensive health insurance plans. • Wellness programs that promote physical and mental well-being. • Traditional and Roth 401(k) savings options with company match. • Remote-first with flexible working hours. • Prioritized work-life balance, with 15 observed days off in addition to PTO. • Family-friendly policies including paid parental leave. • Paid life insurance, short-term, and long-term disability insurance. • Regular acknowledgement of achievements with recognition programs. • Counseling services and resources for personal and professional challenges. • Transparent communication about company goals, strategy, and performance. • Regular feedback sessions and performance reviews. • Anti-bias and anti-harassment training programs. • Trust and autonomy in decision-making within your role. • Work environment that encourages you to be your authentic self. • Flat management structure with approachable leaders who want to hear your feedback.