Senior Customer Success Manager

🕒 Julho 25

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OneStream Software

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💸 Finanças

🏢 Corporativo

💰 Series B em 2021-04

Software • Finance • Enterprise

OneStream Software é um provedor de soluções de software financeiro que se especializa em simplificar os processos de consolidação, relatório e planejamento financeiro para empresas. Sua plataforma é projetada para aumentar a eficiência organizacional ao integrar várias funções financeiras em um único sistema, de fácil gestão, permitindo assim que as empresas tomem decisões informadas com base em dados financeiros em tempo real.

Descrição

• Manage a portfolio of customers. • Partner with sales and your CSM’s to complete a comprehensive sales transition process. • Operate as a seasoned business partner to your customer and their delivery team by knowing their strategy and plan. • Primary ownership and accountability for driving your customer’s adoption, expansion, satisfaction, and renewal. • Understand customer’s OneStream contractual agreements. • Manage and execute the customer’s onboarding process. • Develop strong working relationship with your customer and their delivery team. • Establish and execute cadence-based “Business Review” meetings with your customer. • Identify and mitigate risks that threaten your customer’s satisfaction, growth, or renewal.

🎯 Requisitos

• A minimum of 8 years of professional experience. • At least 5 years of experience in Customer Success Manager position within a SaaS or Technology related company. • Proven experience in keeping customers focused on their desired business outcomes throughout their initiatives. • Conceptual understanding of the following finance processes: Financial Close, Planning, Budgeting, Forecasting, Management Reporting. • Degree in Business, Accounting, Finance, Information Technology or related field. • Corporate Performance Management (CPM) experience. • Customer and account management experience. • Management consulting/technology consulting experience. • Prior experience with any of the following CPM Software products: OneStream, Oracle’s EPM suite, SAP BPC, IBM Cognos, Anaplan, or other CPM solutions.

🏖️ Benefícios

• Vision • Medical • Life • Dental • 401K