Sales Engagement Specialist

🕒 Abril 15

🐊 Florida – Remoto

🐊 Florida – Remote

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🤑 Vendas

🚫👨‍🎓 Sem graduação necessária

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Hotwire Communications Ltd

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2002

📡 Telecomunicações

👥 B2C

🤝 B2B

Telecommunications • B2C • B2B

A Hotwire Communications Ltd é uma empresa de telecomunicações por fibra óptica que opera sob a marca Fision, construindo e operando redes 100% em fibra para oferecer internet de alta velocidade e simétrica em gigabits para comunidades residenciais e clientes empresariais. A empresa fornece serviços de conectividade em pacote, incluindo Wi-Fi gerenciado, TV, telefone digital, segurança e automação residencial para casas unifamiliares, multifamiliares, associações de moradores, hospitalidade, habitação estudantil, moradia para idosos e outros clientes empresariais em vários estados dos EUA. A Hotwire enfatiza um atendimento ao cliente de nível concierge, infraestrutura de rede escalável e soluções de nível empresarial para implantações em toda a comunidade.

Descrição

• Handle outbound sales inquiries and take incoming customer service calls using state-of-the-art contact center technology. • Interact with hundreds of customers each week to sell new products and services and ensure best in class customer experience. • Listen to customers, understand their needs and provide information on additional products to enhance their technology needs. • Utilize systems and technology to complete account management tasks. • Recognize sales opportunity and apply sales skills to upgrade. • Explain and position the products and processes with customers. • Appropriately escalate customer dissatisfaction with call center leadership team. • Ensure first call resolution through problems solving and effective call handling. • Other duties as assigned by Supervisor.

🎯 Requisitos

• Ability to speak clearly using grammatically correct English (Other language skills a plus) • Must have a High School Diploma or equivalent. • Must have a minimum of 2 years’ relevant work experience in customer service, telecommunications, or technical support • Strong communication and organizational skills • Demonstrate personal excellence including punctuality, integrity and accountability • Ability to demonstrate sensitivity and compassion • Ability to work nontraditional schedules/shifts, including evenings, weekends and holidays • Must have ability to work independently and in a team environment • A quiet workplace so you can focus on delivering excellent service to our customers • Must have DSL or high speed internet service with a minimum speed 25 MB/s, preferred upload speed 50 MB/s • Candidates must provide and meet all technical requirements prior to the first day of training

🏖️ Benefícios

• Comprehensive Healthcare/Dental/Vision Plans • 401K Retirement Plan with Company Match • Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) • Paid Volunteer Time • Paid Parental Leave • Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. • Discounted service offerings are provided for high-speed internet, video service, phone, and security service • Employee Referral Bonuses • Exclusive Entertainment Discounts/Perks