Epic Analyst – Cadence

🕒 Maio 28

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Hummingbird Healthcare

SiteLinkedInTodas as Vagas

11 - 50 funcionários

⚕️ Seguro de Saúde

☁️ SaaS

🏢 Corporativo

Healthcare Insurance • SaaS • Enterprise

A Hummingbird Healthcare é uma empresa focada em transformar o acesso ao paciente e a experiência nos sistemas de saúde. Ao aproveitar a tecnologia e otimizar processos, a Hummingbird ajuda os provedores de saúde a aprimorarem o cuidado ao paciente por meio de modelos de serviço padronizados, centralizados e antecipatórios. Eles oferecem serviços como Acesso ao Paciente como Serviço e Epic como Serviço, com o objetivo de eliminar dificuldades no acesso à saúde e fornecer experiências personalizadas para pacientes e provedores. Fundada com a crença de que os sistemas de saúde devem ser desonerados, a Hummingbird se esforça para alinhar e gerenciar tecnologia, pessoas e processos para permitir um atendimento excepcional ao paciente. Com uma equipe de liderança sênior conhecedora em operações, acesso ao paciente e tecnologia, a Hummingbird Healthcare se dedica a causar um impacto significativo na indústria da saúde.

Descrição

• Configure, optimize, and own the scheduling tools that keep patients moving through care. • Work directly with client teams and Epic IT counterparts to manage open tickets, support project work, and translate operational decisions into working Epic build. • Mix of ticket triage, configuration work, client meetings, and contributing to cross-functional projects such as Fast Pass settings and Epic Scheduling Improvement initiatives. • Review and work open tickets, coordinating with the client and Epic IT to test and migrate changes to production. • Configure and maintain Epic scheduling tools including ticket generation rules, decision trees, Fast Pass, Ticket Pass, and waitlist automation. • Support configuration and optimization of provider-driven scheduling workflows for referrals and follow up orders. • Maintain referral notifications, appointment request reminders, and communication workflows. • Create and monitor reports in Epic to support workflow responsibilities. • Join operational meetings with client counterparts to provide updates on open tickets, in-flight projects, and metrics. • Contribute to project work across Comprehensive Scheduling and Intelligence Hub initiatives, translating decisions into Epic build and fixes. • Provide technical guidance to schedulers, clinic staff, and contact center teams as needed. • Lead problem-solving conversations with client managers, surfacing issues and driving toward resolution.

🎯 Requisitos

• 2-4 years of experience as an Epic Cadence analyst, with deep knowledge of scheduling decision trees, core scheduling setup, and appointment configuration. • Active Epic Cadence certification; this is a firm requirement. • Working knowledge of Epic Referrals workflows; formal certification is not required but meaningful hands-on familiarity is. • Ability to translate operational requirements and client decisions into Epic build without step-by-step direction. • Comfort leading client-facing meetings with operational managers and clinic stakeholders. • Strong organizational skills and ability to prioritize across tickets, project work, and ad hoc requests. • Clear, direct communication style with both technical and non-technical audiences. • Analytical approach to monitoring performance data, identifying patterns, and recommending configuration improvements. • Nice to Have: Epic MyChart certification or equivalent hands-on experience.

🏖️ Benefícios

• Comprehensive medical, dental, and vision coverage • Paid time off • 401(k) • Parental leave • Career development support