Customer Service Manager

🕒 Julho 3

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Huzzle.com

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🎯 Recrutamento

👥 RH Tech

☁️ SaaS

💰 $1.780.791 Pre Seed Round - Huzzle em 2024-04

Recruitment • HR Tech • SaaS

A Huzzle é uma plataforma de Early Careers que conecta estudantes, sociedades estudantis e empregadores. Começando como um CRM para sociedades estudantis pré-profissionais, a Huzzle evoluiu para a plataforma de carreira universitária utilizada por mais de 100.000 talentos no Reino Unido.

Descrição

• Oversee the daily operations of the customer support team to ensure timely and accurate resolutions. • Mentor, coach, and develop team members through regular performance reviews and feedback sessions. • Establish and monitor key performance indicators (KPIs) such as CSAT, response times, and resolution rates. • Identify bottlenecks in the customer journey and implement process improvements to increase efficiency. • Act as an escalation point for complex technical issues or high-priority customer concerns. • Collaborate with cross-functional departments to advocate for the customer and influence product improvements. • Manage the recruitment and onboarding of new support staff as the team scales.

🎯 Requisitos

• 3+ years of experience in a Customer Service Management or Leadership role. • Proven track record of managing remote or distributed teams. • Exceptional communication skills with the ability to convey empathy and clarity. • Strong analytical skills with experience using data to drive decision-making. • Proficiency with modern help desk software (e.g., Zendesk, Salesforce, or Intercom). • Demonstrated ability to remain calm and decisive in high-pressure situations. • Experience in a fast-growing startup or SaaS environment. • Deep understanding of customer retention strategies and churn reduction.

🏖️ Benefícios

• 💰 Competitive salary based on experience • 🌎 Fully remote role with a flexible work environment • 🚀 Work with a growing logistics company in a high-demand industry • 📈 Long-term career growth with operational and customer success exposure • 🎯 Hands-on role with real impact on day-to-day business operations