Customer Success Manager

🕒 Agosto 21

🇵🇱 Polônia – Remoto

💵 zł121.433 - zł132.213 / ano

⏰ Tempo Integral

🟢 Júnior

🏆 Sucesso do Cliente

👻 Score fantasma 0%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Hyland

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🤝 B2B

☁️ SaaS

🏢 Corporativo

B2B • SaaS • Enterprise

A Hyland é uma empresa que oferece uma plataforma de comunidade colaborativa para seus clientes e parceiros, com acesso a recursos como produtos, soluções e atualizações. A plataforma permite que os usuários compartilhem feedback, façam perguntas e se conectem entre si, promovendo conhecimento operacional e valor organizacional. A Comunidade Hyland tem como objetivo aprimorar a experiência do usuário ao facilitar a interação entre especialistas e membros da comunidade.

Descrição

• Help new and existing customers derive maximum value from Hyland's products and services • Own the customer journey after implementation • Maintain strong customer and partner relationships • Ensure product adoption and stability • Reduce customer risk and create growth opportunities • Act as the primary customer contact and trusted advisor throughout the customer lifecycle • Understand customer business objectives and design Success Plans with clear monthly-reviewed objectives • Drive retention and growth from contract signature through renewal and expansion • Develop and execute Save Plans with account and leadership teams to mitigate churn and protect ARR • Design and deliver business reviews with internal departments • Represent the customer voice in marketing, sales, and product strategy • Advocate for customer feature priorities and feedback with the product team • Build customer advocates through references and success stories • Partner with Customer Care and Technical Account Management on critical escalations • Keep leadership informed and fulfill customer commitments • Assist with client issue resolution and guide team members as needed • Influence, motivate, and mobilize business partners to drive customer success

🎯 Requisitos

• Bachelor's degree or equivalent experience • Minimum of 1 year of experience as a Customer Success Manager • Experience managing or participating in projects • Good oral and written communication skills • Professional demeanor and ability to interact with discretion and tact at all organizational levels • Good organizational, multitasking, and time management skills • Ability to thrive in a fast-paced, deadline-driven environment • Ability to manage projects to completion with oversight • Good interpersonal and collaboration skills • Ability to influence, motivate, and mobilize team members and business partners • Ability to handle sensitive information with discretion and tact • Solid business and technology acumen • Ability to translate goals into new ideas and design solutions • Up to 25% travel time required • Ability to establish rapport, gain trust, and build strong customer relationships • Knowledge of company software and technology • Ability to support customers in deriving value from Hyland's solutions and product ecosystem • Ability to represent the voice of the customer • Self-motivated and proactive approach • Experience collaborating cross-functionally with product, sales, marketing, and technical teams

🏖️ Benefícios

• Career development resources • Wellbeing programs • Innovation practices • Inclusive workplace culture • Employee initiatives and community giving campaigns