Lead, Residential Solar Service Operations

🕒 Setembro 18

🏈 Ohio – Remoto

🏈 Ohio – Remote

💵 $67.150 - $107.440 / ano

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

👻 Score fantasma 10%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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IGS Energy

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

⚡ Energia

🛍️ Comércio Eletrônico

Energy • eCommerce

A IGS Energy é uma empresa de serviços de energia que oferece uma variedade de soluções energéticas para clientes residenciais e comerciais. Eles oferecem eletricidade verde, gás natural neutro em carbono, soluções de energia solar e garantias residenciais. A empresa visa fornecer energia limpa, confiável e acessível, enquanto apoia projetos renováveis, como energia eólica, solar e hidrelétrica. A IGS Energy também se especializa em oferecer estratégias energéticas personalizadas para ajudar a proteger as empresas da volatilidade do mercado. Seus serviços incluem o design e instalação de soluções de iluminação LED, operação de estações de abastecimento de gás natural comprimido e oferecimento de estratégias de gerenciamento energético abrangentes. Com foco em inovação e sustentabilidade, a IGS Energy se esforça para liderar mudanças positivas para o meio ambiente e suas comunidades.

Descrição

• Lead the residential solar service operations team overseeing portfolio performance, operations, and maintenance • Manage strategic partner and contractor relationships • Facilitate resolution of maintenance issues and system issues remotely • Manage service invoices and costs, review contractor expenses, and approve invoices • Validate system operation and ensure accurate service documentation • Coordinate internal teams and service providers to resolve maintenance issues • Monitor contractor performance, compliance, and adherence to service level agreements • Lead day-to-day team management, training, mentoring, and development • Create and modify user guides, job aids, and training documentation • Act as an Asset Management 360 platform expert and guide new service partners through onboarding • Deliver training on CRM, service requirements, IGS standards, solar installations, and maintenance • Coordinate with IT to resolve platform issues • Compile reports and dashboards covering resolution rates, time to resolution, cost, and operational efficiency • Analyze maintenance trends and service case resolutions to support data-driven decisions • Develop workflows with leadership to improve operational efficiency and service quality • Audit records related to site visits, maintenance requests, and service activities • Contribute to special projects and identify and mitigate risk exposure

🎯 Requisitos

• Applicants must be authorized to work in the US on a full-time basis • No current or future sponsorship is supported or available • 2-4+ years of experience in the Solar or Energy industry • 3+ years of experience using Excel for analysis and communicating complex data • Advanced knowledge of the operation and maintenance of photovoltaic systems • Familiarity with multiple Residential Solar system architectures • Experience with Solar Shading tools such as Aurora/Solmetric Suneye preferred • Familiarity with Customer Relationship Management (CRM) software a plus • Intermediate skills in MS Office Applications: Outlook, Excel, PowerPoint, Word, Visio, SharePoint • Experience collaborating cross-functionally with internal and external stakeholders • Ability to manage dozens of service contractor partnerships, multiple projects, and competing priorities • Ability to navigate complex resolutions and learn new technologies and platforms • NABCEP professional certification a plus • Relevant manufacturer install certifications a plus • Degree in Business Administration, IT, Operations, Renewable Energy, or another applicable field is a plus but not required

🏖️ Benefícios

• Annual incentive plan based on company performance • Medical coverage with free telehealth • Dental coverage • Vision coverage • Employer health savings account contributions • Headspace support • Free mental healthcare visits for employees and dependents • Maven family planning support • Paid family and caregiver leave • Fertility, adoption, and surrogacy services • 401(k) plan with company match • Financial wellbeing tools • Paid time off • Tuition reimbursement • Paid leaves • Employee hardship fund • Additional perks

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