Senior Manager, Service Strategy & Operations Analytics

🕒 Setembro 17

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $130.000 - $190.000 / ano

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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SquareTrade

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

🛡️ Seguros

🛒 Varejo

💰 $238.000.000 Private Equity Round em 2012-01

Insurance • Retail • Consumer Electronics

SquareTrade é uma empresa que oferece planos de proteção para eletrônicos de consumo e eletrodomésticos por meio de sua empresa-mãe, Allstate Protection Plans. Ela fornece serviços de proteção e garantia abrangentes para itens como smartphones, TVs, móveis e eletrodomésticos grandes. Conhecida por sua abordagem inovadora no setor de planos de proteção, a SquareTrade foca em oferecer um serviço confiável e sem complicações aos seus clientes, incluindo reparos de telefones no mesmo dia e facilidade no preenchimento de reivindicações online. Ela faz parcerias com principais varejistas e operadoras de telefonia móvel na América do Norte, Europa, Japão e Austrália, e seus planos de proteção são preferidos por um número significativo de consumidores em relação aos concorrentes. Com um forte compromisso com um serviço ao cliente de excelência, a SquareTrade garante tranquilidade aos seus clientes, protegendo suas compras com soluções de proteção confiáveis.

Descrição

• Own the North America service operations analytics vision, strategy, multi-year roadmap, operating model, governance, prioritization, and delivery standards • Set analytics priorities that inform operating plans, strategic investments, workforce planning, service delivery, and enterprise performance objectives for senior leadership • Build and lead Operations Analytics as an enterprise capability, including talent strategy, operating rhythms, standards, roadmap, stakeholder engagement, and capability development • Diagnose performance drivers, root causes, risks, and opportunities across complex operations using structured problem-solving and analytics • Establish repeatable performance tracking and variance analysis frameworks aligned to planning cycles and leadership decisions • Build scalable data foundations, governance standards, KPI architecture, and analytics capabilities • Develop, coach, and grow a high-performing analytics team while establishing scalable standards and best practices • Partner with technical teams to improve data quality, reliability, and accessibility for high-value business use cases • Lead enterprise operational reporting, dashboarding, and technology migration • Identify, size, prioritize, and track opportunities to improve efficiency, reduce cost, increase productivity, mitigate risk, and enhance customer outcomes • Partner with Finance and FP&A to align operational reporting with cost drivers, forecast assumptions, performance metrics, pricing drivers, and P&L outcomes • Lead analytics transformation, including self-service analytics and AI-enabled decision support • Define practical AI use cases, adoption paths, and scalable standards • Expand access to high-value data, tools, and AI-driven solutions • Move the organization from static reporting to dynamic, diagnostic, forward-looking insights • Build stakeholder confidence and capability in using data for day-to-day decision-making • Serve as a strategic advisor to senior leaders and partner across Operations, Customer Experience, Product, Engineering, and Finance

🎯 Requisitos

• 10+ years in analytics, business operations, strategy, or related fields • Experience leading complex analytics workstreams or functions in operationally intensive environments • Proven ability to translate business needs into scalable analytics solutions that improve data foundations, reporting consistency, and decision support • Track record of influencing senior stakeholders and driving cross-functional outcomes in a matrixed environment • Strong ability to connect data, insights, operational drivers, and financial outcomes into clear, executive-level recommendations • Strong understanding of financial drivers, forecasting, and operational performance measurement • Experience leading enterprise analytics programs, BI ecosystems, KPI frameworks, and data management practices • Familiarity with AI, predictive modeling, and advanced analytics use cases that improve operational decision-making and adoption • Excellent structured communication and executive storytelling, with the ability to simplify complexity and influence decisions • Ownership-oriented leadership with a bias for action, accountability, and measurable business impact • Comfortable operating in ambiguity, setting direction, and aligning stakeholders around priorities and outcomes • Able to balance strategic thinking with hands-on problem solving to ensure execution quality and sustainable capability-building • Ability to pass a background investigation • SquareTrade/Allstate Protection Plans generally does not sponsor individuals for employment-based visas for this position

🏖️ Benefícios

• Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA) • Up to 4% company match into 401(k) • Contributions into your company-sponsored pension • $75/month budget to help prioritize your physical wellbeing • $80/month stipend to subsidize connectivity costs • Mental health resources including free 1:1 therapy, coaching sessions and digital resources • Supportive leave policies • Flexible Time Off Policy • 9 Company Holidays • Tuition reimbursement up to $5,250 per year • Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team • Various corporate perks and discounts

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