IT Field Support Technician

🕒 Maio 29

🏄 California, New York, +3 estados a mais – Remoto

🏄 California – Remote 🗽 New York – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🤠 Texas – Remote

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

📞 Engenheiro de Suporte

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Infinx

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

⚕️ Seguro de Saúde

☁️ SaaS

🤖 Inteligência Artificial

💰 Venture Round em 2021-11

Healthcare Insurance • SaaS • Artificial Intelligence

A Infinx é uma empresa que se especializa em otimizar o ciclo de receita na área da saúde através de soluções tecnológicas avançadas. Ela oferece uma plataforma abrangente que automatiza e aprimora processos como autorizações prévias, verificações de elegibilidade, codificação médica, faturamento e aceleração de receita. Ao utilizar inteligência artificial, automação e integrações nos sistemas de saúde, a Infinx ajuda os fornecedores de saúde a agilizar o acesso dos pacientes e maximizar os reembolsos. A empresa trabalha em estreita colaboração com provedores de saúde, incluindo hospitais, grupos de médicos e centros especializados, para resolver de forma eficaz seus desafios no ciclo de receita. As soluções da Infinx visam reduzir rejeições, melhorar a precisão das reivindicações e aumentar a satisfação do paciente, permitindo assim que os provedores se concentrem mais na prestação de cuidados de alta qualidade.

Descrição

• Provide support of hardware and software solutions deployed in clerical, clinical, and work-from-home environments • Assist staff with the installation, relocation, configuration, and ongoing functionality of desktop computers, peripheral equipment, and software within established standards and guidelines • Computer imaging and hardware troubleshooting of both laptop and desktop computers along with a thorough understanding of Microsoft operating systems and accompanying software • Maintain inventory levels and facilitate and track shipments of IT equipment to end users • Act as liaison between IT and Branch Sites/Offices for various IT and Operational projects and evolutions • Monitor and complete all support and project-related tasks and activities • Enter, monitor, and complete all entries in the Support Desk tracking system • Interact with Subject Matter Experts (SMEs) from other IT teams to resolve user issues • Utilize industry best practices to maintain appropriate level of LAN/WAN and computer systems security as established • Identify and work with Cyber Team support staff to rectify any noted deficiencies

🎯 Requisitos

• Associate’s degree in Information Technology or related discipline • 2 years of hands-on experience in desktop/user support within a corporate or clinical environment • Strong working knowledge of Windows 11, Microsoft 365, SharePoint, Intune, and endpoint management tools • Current and valid driver's license in good standing with vehicle access or the ability to secure transportation as needed • Proven ability to support remote users and troubleshoot VPN or remote connectivity issues • Strong analytical, documentation, and problem-solving skills • Ability to work independently while managing multiple concurrent support requests • Excellent communication skills and customer-service abilities with a professional and patient demeanor • Certifications such as CompTIA A+ or CompTIA Network+ preferred • Previous experience in healthcare, financial, or regulated industries (HIPAA, SOC 2, etc.) preferred

🏖️ Benefícios

• Access to a 401(k) Retirement Savings Plan • Comprehensive Medical, Dental, and Vision Coverage • Paid Time Off • Paid Holidays • Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services