Director of Customer Enablement

🕒 3 dias atrás

🤠 Texas – Remoto

🤠 Texas – Remote

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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INNERGY

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2015

🏭 Manufatura

💼 Consultoria

☁️ SaaS

💰 $44.000.000 Private Equity Round - Innergy em 2024-07

Manufacturing • Consulting • SaaS

<INNERGY> é uma plataforma SaaS em nuvem que fornece software ERP e CAD/CAM 3D integrado, adaptado para negócios de marcenaria sob medida e carpintaria arquitetônica. O software abrange estimativas, custos de trabalho, agendamento de produção, colaboração do design à instalação, benchmarking e educação para ajudar as lojas a gerenciar margens, aumentar o rendimento e expandir as operações. A INNERGY enfatiza fluxos de trabalho específicos do setor e suporte à implementação para clientes B2B no setor de marcenaria sob medida.

Descrição

• Build and lead INNERGY's customer enablement strategy across the post-sale customer journey • Define enablement for Customer Success, Professional Services, Onboarding, Customer Support, and customers • Build scalable programs improving product proficiency, adoption, utilization, and customer outcomes • Establish the customer enablement roadmap and measure effectiveness through KPIs • Develop role-based learning paths, onboarding, continuous learning, certifications, playbooks, documentation, FAQs, and job aids • Design customer-facing training, webinars, digital learning assets, walkthroughs, videos, office hours, and self-service resources • Lead targeted adoption campaigns for underutilized or strategic product capabilities • Establish release readiness processes and translate product updates into actionable guidance • Own governance and maintenance of product documentation and the enablement content ecosystem • Partner cross-functionally with Product, Customer Experience, Marketing, Sales, Engineering, and other teams • Measure enablement effectiveness using operational, customer, learning, and product data • Recruit, coach, and develop the Customer Enablement team • Provide reporting, recommendations, and insights to leadership • Support adoption of Microvellum capabilities and future strategic product investments

🎯 Requisitos

• 8+ years of experience in Customer Enablement, Product Enablement, Customer Success, Professional Services, Product Management, Product Marketing, or a related field • Experience building and scaling enablement programs for complex B2B SaaS, ERP, or enterprise software solutions • Demonstrated success enabling customer-facing teams and customers to drive product adoption and business outcomes • Strong understanding of onboarding, implementation, adoption, value realization, and customer success • Experience partnering with Product teams and translating complex product capabilities into audience-specific learning experiences • Experience creating scalable learning programs, digital content, webinars, product documentation, knowledge resources, and self-service experiences • Exceptional cross-functional leadership and stakeholder management skills • Outstanding written, verbal, facilitation, and presentation abilities • Strong program management skills and ability to execute multiple strategic initiatives in a fast-paced environment • Experience using customer insights, product data, and business metrics to measure success and improve enablement programs • Customer-first mindset and passion for creating Raving Fans • Experience with ERP platforms, woodworking/manufacturing/construction/building products/industrial technology, or complex enterprise implementations is highly desirable • Experience with LMS, knowledge management platforms, digital adoption platforms, and Customer Success technologies is highly desirable • Experience with product migrations, integrations, acquisitions, platform transformations, release readiness, product analytics, or building an enablement function is highly desirable

🏖️ Benefícios

• Remote work options • Flexible work environment • Employee wellbeing support • Reasonable adjustments/accommodations for individuals with disabilities • Inclusive and accessible workplace • Safe, supportive work environment • Equal opportunity employment