Delivery Director

🕒 3 dias atrás

🚗 Michigan – Remoto

🚗 Michigan – Remote

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Miratech

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1989

🤝 B2B

💼 Consultoria

☁️ SaaS

💰 Private Equity Round em 2022-04

B2B • Consulting • SaaS

A Miratech ajuda visionários a mudar o mundo. Somos uma empresa global de serviços de TI e consultoria que reúne inovação corporativa global e inovação de start-ups. Atualmente, apoiamos a transformação digital das maiores empresas do planeta. Ao estabelecer parcerias com grandes e pequenos players, nos mantemos na vanguarda da tecnologia, permanecendo ágeis mesmo sendo um líder global, e criamos tecnologia que ajuda nossos clientes a aumentar ainda mais seus negócios. Nossa cultura de Desempenho Implacável permite que mais de 99% dos compromissos da Miratech sejam bem-sucedidos ao atender ou exceder os objetivos de escopo, cronograma e/ou orçamento desde nossa fundação em 1989. Para mais informações sobre a Miratech, visite www.miratechgroup.com

Descrição

• Lead successful delivery of MiraCloud implementation programs, ensuring customer expectations for scope, quality, timelines, and business outcomes are met • Own customer success throughout implementations and build trusted relationships with enterprise stakeholders • Establish, scale, and continuously improve MiraCloud’s project management practice, delivery governance, and implementation standards • Lead, coach, and develop Project Managers while fostering accountability, operational excellence, and continuous improvement • Ensure delivery performance, resource utilization, and profitability align with contractual commitments and business objectives • Represent MiraCloud in executive-level customer discussions, implementation reviews, and delivery escalations • Partner with Customer Success teams and executive stakeholders to support sustainable growth and delivery excellence • Perform other duties as reasonably required in alignment with the role’s purpose

🎯 Requisitos

• 15+ years of experience in IT Delivery, Professional Services, Customer Success, Program Management, Implementations, or related leadership functions • Experience leading Project Managers, Delivery Managers, PMO teams, or implementation organizations • Proven success managing enterprise-scale customer implementation, transformation, or managed services programs • Experience building, scaling, or improving delivery organizations, governance models, PMO practices, and operational processes • Experience in CX, Contact Center, CCaaS, SaaS, Professional Services, or Managed Services environments • Strong executive-level stakeholder management, customer relationship management, and communication skills • Existing authorization to work in the United States • Visa sponsorship is not available for this role

🏖️ Benefícios

• Health insurance • Relocation program • Remote work flexibility / Work From Anywhere Culture • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility opportunities • Internship opportunities • Collaboration on impactful projects for top global clients • Inclusive and supportive work environment • Open communication • Regular team-building company social events • Sustainable business practices focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality