Director of Onboarding – Professional Services

🕒 Julho 24

🤠 Texas – Remoto

🤠 Texas – Remote

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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INNERGY

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2015

🏭 Manufatura

💼 Consultoria

☁️ SaaS

💰 $44.000.000 Private Equity Round - Innergy em 2024-07

Manufacturing • Consulting • SaaS

<INNERGY> é uma plataforma SaaS em nuvem que fornece software ERP e CAD/CAM 3D integrado, adaptado para negócios de marcenaria sob medida e carpintaria arquitetônica. O software abrange estimativas, custos de trabalho, agendamento de produção, colaboração do design à instalação, benchmarking e educação para ajudar as lojas a gerenciar margens, aumentar o rendimento e expandir as operações. A INNERGY enfatiza fluxos de trabalho específicos do setor e suporte à implementação para clientes B2B no setor de marcenaria sob medida.

Descrição

• Lead and develop Onboarding and Professional Services managers, consultants, and implementation specialists. • Own implementation delivery, utilization, customer satisfaction, and time-to-value. • Establish scalable methodologies, playbooks, and project governance. • Put AI and automation to work for customer-focused efforts. • Manage services revenue, utilization, project profitability, and resource planning. • Develop KPIs and executive reporting.

🎯 Requisitos

• 8+ years leading Professional Services, Implementation, Onboarding, or Customer Success teams in B2B SaaS. • Experience managing leaders and multi-disciplinary implementation teams. • ERP, manufacturing, construction, CAD/CAM, or enterprise software experience preferred. • Strong operational leadership, project management, and financial acumen. • Proven success scaling implementation organizations. • Experience with CRM, PSA, project management, and customer success platforms.

🏖️ Benefícios

• Accessibility & Work Environment • Inclusion and accessibility support • Reasonable workplace adjustments for individuals with disabilities • Support for employee wellbeing, flexibility, and safety