Customer Success Manager

🕒 Julho 3

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INSIDEA

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2021

📣 Marketing

💼 Consultoria

📦 Logística

Marketing • Consulting • Logistics

A INSIDEA é uma empresa de soluções digitais e marketing que se especializa em aprimorar a presença online das marcas e impulsionar o crescimento através de serviços estratégicos de marketing digital. Eles oferecem uma ampla gama de serviços, incluindo marketing digital, marketing de conteúdo, email marketing, SEO, marketing de mídias sociais e serviços relacionados ao HubSpot, como implementação, gerenciamento e integração. A INSIDEA se posiciona como um parceiro dedicado que oferece expertise em geração de leads, design gráfico e web, e desenvolvimento de sites. A empresa se orgulha de sua capacidade de entregar crescimento mensurável para marcas em diversas indústrias com estratégias digitais personalizadas e abrangentes.

Descrição

• Serve as the primary contact for a portfolio of clients using HubSpot. • Develop and maintain strong, long-term client relationships. • Understand client business objectives and tailor HubSpot solutions to meet those needs. • Guide clients through onboarding and ensure successful implementation of HubSpot tools. • Provide ongoing support and training on HubSpot’s features and best practices. • Identify opportunities for clients to optimize HubSpot use and drive business growth. • Monitor client usage and success metrics, proactively addressing any issues. • Identify upsell and cross-sell opportunities to increase client spending and satisfaction. • Regularly communicate with clients to review progress, gather feedback, and update on new features. • Prepare and present reports on client performance and ROI from HubSpot. • Collaborate with internal teams to resolve client issues and deliver exceptional service.

🎯 Requisitos

• Bachelor’s degree in Marketing, Business, Communications, or a related field. • Proven experience as a Customer Success Manager for International clients, preferably within the SaaS or digital marketing industry. • In-depth knowledge of HubSpot’s CRM, marketing, sales, and service tools. • Strong understanding of digital marketing principles and practices. • Excellent communication, interpersonal, and negotiation skills. • Ability to manage multiple clients and projects simultaneously. • Strong problem-solving skills and a proactive approach to client management. • HubSpot certifications (e.g., Inbound, HubSpot Marketing Software) are a plus.

🏖️ Benefícios

• Flexible work arrangements