Customer Success Manager – LATAM

Vaga não está no LinkedIn

🕒 Junho 26

🌐 Colômbia, Argentina, +4 outros países – Remoto

🇨🇴 Colômbia – Remoto 🇦🇷 Argentina – Remoto 🇲🇽 México – Remoto 🇭🇳 Honduras – Remoto 🇵🇦 Panamá – Remoto 🇧🇷 Brasil – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Assistantly

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2021

📣 Marketing

📦 Logística

💼 Consultoria

Marketing • Logistics • Consulting

Assistantly é uma empresa especializada em fornecer assistentes virtuais e executivos(as) de alto nível para negócios que buscam soluções eficientes e com ótima relação custo-benefício. A empresa oferece uma ampla gama de serviços, incluindo administração, marketing, operações, finanças e sucesso do cliente (Customer Success), proporcionando uma redução substancial de custos para os clientes. A Assistantly foca em simplificar a contratação, o onboarding, a gestão e a retenção de assistentes altamente qualificados, oferecendo planos totalmente gerenciados e escaláveis, com valor mensal fixo. Seu diferencial é a oferta de assistentes "unicórnio" altamente qualificados(as), treinados(as) para a eficiência e acompanhados(as) por uma equipe de Customer Success dedicada, garantindo o melhor match possível às necessidades dos clientes. Confiada por mais de 500 empresas de alto crescimento em todo o mundo, o principal objetivo da Assistantly é ajudar os negócios a crescerem mais rápido e de forma mais eficaz, assumindo a complexidade de construir uma equipe.

Descrição

• Own the customer relationship after implementation — serving as the primary point of contact to ensure exceptional support, maximum platform value, and continued growth. • Work closely with Product, Engineering, and Sales teams to advocate for customers, resolve issues quickly, and introduce new features as they launch. • Conduct regular customer check-ins and business reviews to ensure customers are successfully using Clerq and achieving measurable value. • Monitor customer health scores and proactively address concerns before they escalate into problems. • Respond promptly to customer questions and technical issues, troubleshooting problems and gathering detailed information before escalating to Engineering. • Coordinate with Product and Engineering teams to ensure bugs are resolved efficiently and keep customers informed throughout the resolution process. • Track support trends and identify recurring issues to drive systemic improvements and reduce future ticket volume. • Train customers on new features and best practices, developing webinars, training sessions, and educational materials that drive self-sufficiency. • Identify opportunities to expand customer usage and introduce clients to new integrations, modules, and premium features. • Collect and document customer feedback and feature requests, advocating internally for customer needs and helping prioritize product improvements based on impact.

🎯 Requisitos

• 3+ years of experience in Customer Success, Account Management, or a client-facing role within a SaaS environment (must-have) • Proven ability to manage a portfolio of accounts and drive measurable retention and expansion outcomes (must-have) • Exceptional written and spoken English communication skills with a polished, professional presence (must-have) • Strong technical aptitude with the ability to troubleshoot platform issues and liaise effectively with Engineering teams (must-have) • Experience conducting customer trainings, webinars, or onboarding sessions (must-have) • Proactive, detail-oriented, and highly organized with the ability to manage multiple accounts simultaneously (must-have) • Experience in legal tech, immigration, or law firm operations preferred • Familiarity with AI-powered platforms or workflow automation tools preferred • Experience with CRM platforms (HubSpot, Salesforce, or similar) preferred

🏖️ Benefícios

• Competitive salary • Paid US holidays • Paid wellness days • Health & wellness allowance • Monthly profit sharing • Long-term placement with real growth • Continuous upskilling in AI, Operations, and Leadership • Dedicated success coaching and support through Assistantly