Account Executive

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🕒 Maio 25

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Integrity

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

💼 Consultoria

🏥 Saúde

📣 Marketing

💰 $1.200.000.000 Private Equity Round - Integrity Marketing Group em 2021-12

Consulting • Healthcare • Marketing

A Integrity é uma empresa única que utiliza tecnologia, dados e um toque humano para oferecer uma melhor experiência em serviços de seguro, consultoria financeira e de investimentos. Inovamos de maneiras que ajudam as pessoas a proteger sua vida, saúde e patrimônio de maneira holística. A empresa opera uma plataforma omnichannel baseada em nuvem que conecta operadoras, agentes, consultores e consumidores em marketing, geração de leads, distribuição e serviços aos membros. A Integrity aproveita tecnologia proprietária, dados líderes do setor, modelagem preditiva e análise assistida por IA para simplificar processos e personalizar experiências. A Integrity é de propriedade dos funcionários e foca em parcerias, serviço e princípios éticos.

Descrição

• Serve as the primary liaison for assigned clients, ensuring alignment between client goals and Connexion Point’s operational delivery. • Build and maintain strong executive-level relationships with client stakeholders. • Participate in weekly touch base calls to ensure consistent alignment and delivery of goals. • Lead Business Reviews, performance deep dives, and strategic planning sessions. • Partner closely with Operations, Workforce Management, Training, and Quality teams to ensure delivery meets or exceeds contractual KPIs. • Monitor and interpret BPO performance metrics such as Conversion rates, AHT, ASA, and service levels. • Manage multi-million-dollar account portfolios with full accountability for revenue, margin, and forecasting accuracy. • Identify performance gaps and drive cross-functional action plans to improve outcomes.

🎯 Requisitos

• 5+ years of experience in BPO account management, client services, or operations. • Proven success managing large, multi-million-dollar accounts in a performance-driven environment. • Strong understanding of Medicare, CMS regulations, and health insurance operations. • Demonstrated ability to scale accounts, lead large ramp-ups, and manage seasonal fluctuations. • Exceptional analytical skills with experience using BPO metrics to drive performance. • Strong communication, negotiation, and executive-presence skills. • Experience working cross-functionally with operations, WFM, training, and quality teams. • Ability to thrive in a fast-paced, high-growth environment.

🏖️ Benefícios

• Competitive compensation package • Benefits that make work more fun • Support for you and your family