Account Executive

🕒 Julho 23

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🧑‍💼 Executivo de Contas

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Intradiem

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🤖 Inteligência Artificial

🤝 B2B

💰 $35.000.000 Debt Financing em 2021-11

Artificial Intelligence • B2B

A Intradiem oferece soluções de automação inteligente para equipes de atendimento ao cliente. Esta automação em tempo real desbloqueia o valor dos dados do seu centro para maximizar a produtividade, o engajamento e a experiência do cliente. Nossa tecnologia patenteada, alimentada por IA, processa a enorme quantidade de dados gerados pelo seu centro - em tempo real - e toma medidas imediatas para apoiar a equipe que trabalha no centro ou remotamente - a cada minuto de cada dia. Esta tecnologia inteligente foi desenvolvida com base nas melhores práticas de gestão de dezenas das principais marcas do mundo e continua a se tornar mais poderosa a cada dia. O resultado para os clientes é um aumento na produtividade e um retorno garantido sobre o investimento, geralmente com um retorno de 2x no primeiro ano e um retorno de 3-5x nos anos subsequentes. Estamos gerando mais de 1 bilhão de ações automatizadas anualmente e economizamos para nossos clientes mais de $100 milhões em economias anuais, tudo isso enquanto melhoramos o engajamento dos funcionários e a experiência do cliente final.

Descrição

• Responsible for recognizing opportunities and turning leads into long-lasting partnerships. • Conduct customer prospecting as required to generate leads and ensure consistent pipeline coverage. • Partner with Inside & Outside Sales Representatives to establish strategic prospecting & lead generation cadence. • Responsible for facilitating customer Qualification, discovery, business case presentations and executing the end-to-end new logo sales process. • Close new logo business in assigned accounts to achieve quota. • Research assigned accounts and develop structured and well thought out organizational charts and target contacts by target persona. • Present research to sales leadership. • Develop and execute approved plans to create awareness, engagement and opportunities within target accounts. • Understand the customer’s contact center, back office & structured workforce challenges, priorities and strategic roadmap while aligning Intradiem’s Solutions to meet customer needs. • Develop and foster relationships with key decision makers and contact center / back office / structured workforce leaders and demonstrate contact center and Intradiem solution value competency and expertise. • Execute strategy across all opportunities to engage with VITO (Very Important Top Officer) • Conduct interactive discovery meetings and align Intradiem’s value with the target account’s priorities and challenges, while positioning Intradiem as a strategic partner. • With the assistance of Sales Leadership, coordinate complex sales cycles and employ effective team selling strategies to gain budget, priority and momentum across a range of sponsors and stakeholders, including contact center, executives and IT. • Partner with and help multiple sponsors and stakeholders overcome internal obstacles, blockers and objectives to successfully help them purchase Intradiem’s solution. • Be competent regarding contact center operations and Intradiem’s Dynamic Workforce Optimization solution, vision and roadmap. • Ensure regular Salesforce updates and all other sales cadences are strictly adhered to across all accounts. • Build and maintain Pipeline coverage of minimum of 5x quota • Manage a new bookings quota and participate in account planning and forecast reviews. • Travel up to 25%. • Conduct all business in accordance with Intradiem’s policies and procedures. • Perform all other duties as assigned.

🎯 Requisitos

• Bachelor’s degree in Business, Sales, or a related field. • 10 + years of SaaS or service sales experience pertaining to Contact Centers, Back Office and structured workforces; minimum 5 years experience selling solutions into Back Office environments. • Direct Contact Center & Back-Office operational experience is also preferred. • Demonstrated experience in understanding & leveraging AI – both in terms of Contact Center / Back Office applications & as it pertains to being a successful Account Executive (signal-based lead generation, reporting, VITO outreach, etc…). • Initial success in an enterprise software sales environment, with excellent communication and sales skills. • Demonstrated competency in sales, market research and business skills. • Customer oriented with an ability/willingness to sell value through a Consultative Selling approach. • Ability to understand sales barriers and overcome hurdles to close business. • Effective verbal and written communication skills with the ability to credibly present recommendations at senior levels in the organization. • Motivated, goal oriented with the proven ability to work with minimal direction and maintain a high level of collaboration across internal teams. • Possesses a high degree of honesty, integrity and ability to maintain confidentiality. • Organizational and follow up skills, problem solving and analytical skills. • A track record of success and results. • Open-minded, love to learn, grow and improve every day. • Cross-functional, team player who fits into Intradiems “People first culture” – people like working with you. • Self-motivated, confident, proactive, and highly organized.

🏖️ Benefícios

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options